Curriculum Manager, Trust and Safety

1 Month ago • 2 Years + • Education

Job Summary

Job Description

This Curriculum Manager role at Google focuses on training Trust and Safety Content Moderators. Responsibilities encompass all aspects of training, from analysis and design to coordinating development and delivery. The role requires strong organizational and communication skills, working within deadlines and a dynamic environment. Collaboration with stakeholders, including a dedicated content development team, is key to designing and delivering effective training solutions. The manager will develop training programs, assess needs, identify learning objectives, design curriculum, and coordinate global roll-out. Evaluation of training effectiveness and participant satisfaction ensures that Google's vendor teams are highly effective. The work involves exposure to sensitive content and requires adapting to the ever-evolving needs of the Trust and Safety domain.
Must have:
  • Bachelor's degree or equivalent experience
  • 2 years' experience in curriculum development or education
  • Experience with cross-functional teams and stakeholders
  • Instructional design principles knowledge
  • Needs analysis, design learning solutions, and coordinate development
  • Develop new hire training programs
  • Sustain and update training materials
Good to have:
  • Experience with vendor audiences
  • Experience launching and coordinating training programs
  • Proficiency in training tools and processes
  • Adult learning theory knowledge
  • Instructional design best practices

Job Details

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience as an instructor in curriculum development, or as a professional educator (e.g., K12).
  • Experience in working with cross-functional teams and business leadership stakeholders.
  • Experience with instructional design principles and processes.

Preferred qualifications:

  • Experience in designing, developing and deploying new hire and learning programs for vendor audiences.
  • Experience in launching and coordinating roll-out of multiple training programs to stakeholders.
  • Experience in training tools and processes.
  • Experience in adult learning theory.
  • Knowledge of instructional design principles and best practices.

About the job

In this role, you will contribute to all aspects of training for an audience of Trust and Safety Content Moderators, including the analysis, design, and coordination of development and delivery. You will demonstrate organizational and communication skills. You will work under deadlines in a changing environment that demands flexibility, quality, and creativity. You will partner with stakeholders including a dedicated content development team to design and deliver training solutions. You will develop training programs by assessing needs, identifying learning objectives, designing curriculum and coordinating roll-out to stakeholders all over the world. You will evaluate training opportunities, participant satisfaction, and program stability to make sure that Google's Trust and Safety vendor teams can make every review count.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.
  • Conduct needs analysis, design learning solutions, and coordinate development of training artifacts with our training development team.
  • Design, coordinate development of, and implement new hire training programs that will shorten ramp time and improve quality and operation performance.
  • Sustain, update, refresh training materials for ongoing operations, and evaluate and communicate training impacts to the team. Take on training initiatives to improve learning experiences and impact training effectiveness.
  • Collaborate with stakeholders across the Trust and Safety Scaled Operations, Trusted Experience, Policy, and Service Delivery teams to develop learning solutions.

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