Customer and Partner Solutions Engineer, Third-party Google Identity

1 Day ago • All levels • Product Management • $97,500 PA - $140,000 PA

Job Summary

Job Description

The Customer and Partner Solutions Engineer role focuses on balancing business and partner needs with technical constraints. Responsibilities include developing innovative solutions, acting as a partner and consultant, building tools and automating products, overseeing technical execution and business operations of Google partnerships, and developing product strategy and prioritizing projects. The role involves analyzing technical solutions for Google's authentication and authorization solutions, partnering with teams for rollouts, performing business engineering activities with partners, identifying technical gaps, creating integration documentation, implementing tools for efficiency, and developing subject matter expertise in identity solutions.
Must have:
  • Bachelor's degree in CS or related field
  • Client-side web tech experience (HTML, CSS, JavaScript)
  • Coding experience (Java, C/C++, Python)
  • Technical troubleshooting and partner management
  • Analyze and scope technical solutions
  • Develop innovative solutions and act as consultant
  • Build tools and automate products
  • Author technical documentation
Good to have:
  • Master's degree in related field
  • Database experience (SQL, NoSQL)
  • Problem-solving experience (BI, data analytics)
  • Experience with authentication protocols
  • Collaboration and stakeholder management
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field or equivalent practical experience in technical support, professional services, software development, or product operations management.
  • Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Engineering, Computer Science, Business, or a related technical field.
  • Experience working with database technologies (e.g., SQL, NoSQL).
  • Experience in an problem-solving role such as business intelligence, data analytics, or statistics.
  • Experience implementing web or mobile operating system authentication and authorization protocols.
  • Ability to collaborate, build consensus, deliver, and drive technical decisions with both internal and external stakeholders.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Customer and Partner Solutions Engineer, you will balance business and partner needs with technical constraints, develop innovative solutions and act as a partner and consultant. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will be focused on delivering customer care.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Analyze and scope out technical solutions needed for the roll out of life-cycle events (e.g. launch, deprecation, migration) for Google’s first-party or third-party authentication and authorization solutions such as Sign-in With Google and OAuth. Partner with teams to manage rollouts.
  • Perform business engineering activities with partners (e.g. pitch, partner technical objection handling, implementation troubleshooting, guides).
  • Identify technical gaps, recognize patterns, and surface opportunities for solution reuse or new innovations to help. 
  • Author technical integration documentation and communications to developers/partners.
  • Implement tools or dashboards to track and improve operational efficiency. Develop subject matter expertise in the Identity space spaces to provide advice and solutions to both internal and external stakeholders

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