Customer Care Specialist

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Customer Care Specialist based in Poland, who is proficient in English, & in German or Dutch, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience.

The Job…

• Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives.
• Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimise their success through effective use of the GoFundMe product.
• Passionately championing customer feedback to improve the GoFundMe experience.
• Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives. 
• Working in a dynamic environment, most remotely but with a willingness to work from the office based in Warsaw occasionally

You… 

• English fluent - Required C1 or above
• German or Dutch proficient - Required C1 or above
• Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers. 
• Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience.
• Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation.
• Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
• Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally. 
• Tech-savvy - You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time.
• Critical thinker & solution minded - You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team!
• Attentive to detial - Did you notice "detail" is misspelled?
• Resourceful - You take initiative to research independently, organise your resources effectively, & discover creative solutions to challenges you may encounter.
• Invested in personal growth - You have a growth mindset, stay hungry for feedback, & have a strong desire to learn.
• Team centered - You enjoy empowering others, celebrating their wins, & supporting others’ growth.
• Leadership prone - You proactively take initiative with the big picture in mind, & seek opportunities to drive your team forward in the everyday 

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organisation making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is 79,000 zl - 119,000 zl + equity + benefits.  The salary range was determined by role, level, and possible location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.