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Customer Engineering Manager, Google Cloud

Karnataka, India (On-site)

Customer Engineering Manager, Google Cloud

1 Month ago • 10-13 Years • DevOps

About the job

6 skills required for this role

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linux

foundation

google-cloud-platform

scalability

innovation

networking

Job Description

As a Customer Engineering Manager at Google Cloud, you will lead a team of engineering professionals to engage with business prospects, named accounts, and channel partners. You will understand and assess customer requirements, prepare and present demonstrations of Google's Cloud technologies, and address technical objections. You will drive solution innovation and work cross-functionally to identify the right assets and tools to drive customer adoption. You will also maintain the technical expertise to engage directly with prospects.

Must have:

Bachelor's degree in Computer Science or equivalent
10+ years of pre-sales engineering experience
Ability to travel up to 50%
Experience in data and information management
Experience in developing software for scalable, distributed systems
Knowledge of Big Data, PaaS, and IaaS
Ability to craft compelling messages

Good to have:

Master's degree in Computer Science or MBA
3+ years of experience as a pre-sales engineering manager
Experience managing enterprise networking and identity management systems
Experience using Linux
Knowledge of web application development platforms

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Minimum qualifications:

Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience.
10 years of experience serving in the capacity of a pre-sales engineer at an enterprise technology company, or in a similar customer-facing role.
Ability to travel up to 50% of the time as required.

Preferred qualifications:

Master's degree in Computer Science or MBA .
3 years of experience in serving as a pre-sales engineering manager.
Experience in data and information management, managing databases and identifying big data trends and issues within businesses.
Experience in developing software for scalable, distributed systems, managing enterprise networking and identity management systems, and using Linux.
Knowledge of Big Data, Platform-as-a-Service (PaaS), and
Infrastructure-as-a-Service (IaaS) industry and technical concepts, web application development platforms, and related technologies.
Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team to engage with business prospects, named accounts, and channel partners to understand and assess customer requirements. You will prepare and present demonstrations of Google’s Cloud technologies and address technical objections that arise. You will lead efforts to drive solution innovation, working across the organization to identify the right assets and tools to drive customer adoption. You will manage a diverse team of engineering professionals. You will maintain the technical expertise to engage directly with prospects and work cross-functionally.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Work with business management team to determine proper staffing levels to support annual goals.
Train and equip the Customer Engineering (CE) team. Assess team's Go-To-Market (GTM) readiness, identify gaps in preparedness and build plans to ensure they are properly trained.
Work with Cloud Sales team and leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings.
Maintain customer satisfaction through working with internal teams to resolve product problems affecting customer satisfaction.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.