Customer Experience Supervisor

Specific Duties and Responsibilities: Team Leadership: · Supervise and lead the customer experience team. · Provide guidance, support, and training to team members. · Conduct performance evaluations and provide feedback.   Customer Interaction Management: · Monitor and manage customer interactions across various channels (phone, email, chat, social media). · Ensure timely and effective resolution of customer inquiries and issues. · Develop and implement customer service protocols and procedures.   Order Management: · Oversee the order management process to ensure timely and accurate order fulfillment. · Coordinate with logistics and supply chain teams to resolve order-related issues. · Implement systems and processes to improve order accuracy and customer satisfaction.   Quality Assurance: · Maintain high standards of customer service quality. · Conduct regular quality assurance checks and provide feedback for improvement. · Ensure compliance with company policies and industry regulations.   Process Improvement: · Identify opportunities to enhance processes and systems related to customer experience and order management. · Implement changes to improve efficiency and effectiveness of customer service operations. · Stay updated on industry trends and best practices.   Collaboration and Communication: · Work closely with other departments (e.g., sales, marketing, product development) to ensure a seamless customer experience. · Communicate customer insights and feedback to relevant stakeholders. · Participate in cross-functional projects aimed at improving customer satisfaction.   Overseeing the Customer Experience Unit: · Ensure the efficient operation of the customer experience unit. · Develop and monitor team goals aligned with company objectives. · Address and resolve escalated customer issues and complaints