Customer Growth Associate
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- Digital sales/client management experience
- Fluent English communication
- Manage large accounts & identify growth opportunities
- Conduct phone consultations & make recommendations
- Drive customer relationship growth
- Experience with Google Ads and online advertising
- Portfolio management experience
- Strategic thinking
- Excellent communication & problem-solving skills
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
- Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience with Google Ads and online advertising.
- Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
- Ability to think strategically.
- Interest in sales and technology with a passion for helping businesses grow online.
- Excellent communication and problem-solving skills.
About the job
The Scaled team is a Sales team designed to grow small-sized companies in the UK with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large and diverse accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program.
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