Customer Growth Associate

3 Months ago • All levels

Job Summary

Job Description

The Customer Growth Associate role at Google Customer Solutions involves serving as a trusted advisor to clients, building relationships with key decision-makers, and understanding their business goals and digital marketing plans. Responsibilities include managing diverse accounts, identifying opportunities for Google Ads to impact growth, conducting phone consultations to evaluate campaign performance, and mentoring business owners on digital marketing strategy. The role requires proactive engagement, campaign performance reviews, client meetings, pitches, research, and internal strategy execution. Continuous training is provided to develop professional and business skills. This position focuses on helping businesses grow their online presence using Google advertising solutions.

Must have:

Bachelor's degree or equivalent experience
Fluent in English and German
Digital sales/marketing experience
Client relationship management
Strategic thinking and problem-solving

Good to have:

Experience with Google Ads
Google Ads certified
Portfolio management experience

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

market-research

Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

Experience with Google Ads and online advertising and Google Ads certified.
Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
Ability to think strategically.
Excellent communication and problem-solving skills.
Interest in sales and technology with a passion for helping businesses grow online.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
Manage large and diverse accounts, and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
Participate in continuous training throughout the program to develop professional and business skills.