Customer Research (Outcall)
Job Summary
Job Description
This role involves conducting customer research through outcalling, understanding customer pain points with the product, and communicating these insights to relevant teams. The ideal candidate will handle research requirements for various product teams and possess excellent communication skills in English, Hindi, and a regional language. Flexibility to work weekends and a proactive, learning-oriented approach are essential.
Must have:
- 3+ years in customer service/outcalling
- Experience in outbound calls
- Proficiency in English, Hindi, and regional language
- Good understanding of MS Word and Excel
- Flexible working over weekends
- Proactive learner
1 skill required
Job Details
Who we are: Simply put, a FinTech startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure ‘hub’ - a savings account that offers debit cards and allows you to consolidate your finances in a single intuitive view.
Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.
Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like. With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading
global VCs, we’re in pursuit of a fantastic experience for both our consumers and colleagues.
Roles & Responsibilities
- Conduct customer research via calls
- Communicate with the customers to understand their pain points on the product and convey it to relevant teams
- Handle the research requirement of various product teams
Skills Required
- 3+ years of experience in the customer service and outcalling
- Excellent Proficiency in English, Hindi, and a regional language
- Should have experience in outbound calls
- Good understanding of MS Word and Excel
- Should be flexible working over weekends
- Constant learner, proactive, and follows up when things don't get resolved
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