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Customer Solutions Consultant, Google Workspace, Google Cloud

Metro Manila, Philippines (On-site)

Customer Solutions Consultant, Google Workspace, Google Cloud

3 Days ago • 4 Years + • Full Stack Development • Business Development • DevOps

About the job

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Job Description

The Customer Solutions Consultant role at Google involves identifying and qualifying business opportunities, addressing customer technical objections, and developing strategies to overcome roadblocks. This position requires sharing Google Workspace expertise with customers and partners, conducting product briefings, proof-of-concept work, and coordinating solutions to improve customer adoption. Responsibilities include demonstrating Google Cloud product integrations, handling RFPs technically, recommending integration strategies and architectures, and educating partners on Google Workspace to drive technical innovation for customers. The ideal candidate will have strong cloud native architecture experience and excellent communication skills, capable of presenting to technical and executive audiences.

Must have:

4+ years cloud native architecture experience
Customer-facing experience
Technical & executive presentation skills
Google Workspace expertise
Problem-solving & strategy development
RFP technical responsibility

Good to have:

Technical sales engineering experience
Experience with enterprise productivity solutions
Knowledge of AI, IoT, and A/V system integration
Partner relationship management

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience with cloud native architecture in a customer-facing or support role.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

Experience working as a technical sales engineer in a cloud computing environment or equivalent experience in a customer or partner-facing role.
Experience in cloud ecosystems on enterprise productivity solutions and experience with related solutions (Messaging, Productivity applications, Identity Management, Endpoint Management, UC&C Solutions).
Knowledge of productivity technologies and their integration with Artificial Intelligence (AI), Internet of Things (IOT), and A/V systems to provide next-generation user experiences.
Ability to present Google Workspace value to executive audiences and technology stakeholders in partner and customer organizations. Foster and develop key relationships with new and existing customers and partners.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Workspace team helps customers transform the business, employee experience and productivity. Google Workspace is engineered for security, reliability and scalability, offering capabilities beyond communications, collaboration and basic productivity tools. Our teams are dedicated to helping our customers see the benefits of our technology.

As part of the APAC Google Workspace Customer Engineering (CE) team in this rapidly growing business, you will play a key role in understanding the needs of our customers journey and leveraging partners, enabling them with your business and technical expertise so that they can help shape the future of work and digital workplace of our joint customers.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work on identifying and qualifying business opportunities, key customer technical objections and developing strategy to resolve technical blockers.
Share Google Workspace expertise to support the technical relationship with Google’s customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace.
Work with customers and partners to demonstrate and prototype Google Cloud product integrations in customer/partner environments and to take responsibility for the technical aspect of Request for Proposals (RFPs).
Recommend integration strategies, enterprise architectures, platforms and application infrastructure needed to implement a complete solution using best practices on Google Workspace.
Educate partners on the power of Google Workspace and enable them to drive technical innovation for our customers. Help partners develop technology for Google Workspace solutions they take to market.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.