Customer Success Manager

• You will be fully responsible for the renewal business in an assigned territory.

• Drive meaningful customer conversations and engagements to achieve positive business outcomes.

• Programmatic and structured approach to quoting and closing renewal opportunities.

• Understand policies and processes to better improve time to deal with closure.

• Partner with Sales and channel partners to do deal reviews and work on renewal opportunities.

• Participate in regular forecasting calls and devise plans to overachieve targets.

• Identify risks of renewals and work with account teams and cross-functional groups to perform risk mitigation or escalate as needed.

• Product Knowledge – Through constant learning and solutions enablement training, always increase your understanding of Trellix's full product and services suite of offerings. 

• Sales Team Support - continuously share information with team and manager, works with other departments including channel, follow company policies and values, and can balance short and long-term goals 

About You:

• Your background includes 1-2+ years of technology sales experience, product, or business development.  Security Software industry experience is an absolute plus

• Your passion for identifying and selling additional sales opportunities is evident per your proven record of accomplishment of success (consistently achieve/overachieve quota)

• Your disciplined time management, account management and territory management skills, as well as excellent verbal, and written communication skills, all contribute toward your success.

• You are energized by creating new business opportunities

• Must be self-motivated, persistent and be able to drive for success to deliver above sales goals.

• Strong presentation skills both internally and externally

• Ability to learn quickly and think analytically

• Fluent in English, Mandarin with excellent written and verbal communication skills