Customer Support Team Manager - FXALL

LSEG in Manila is looking for proactive and dynamic operations specialist managers to join our international team. The candidate’s primary role is to provide a successful team of trade and technical support executives for FXAll.

The ideal candidate understands capital markets and related technology. They take ownership of their team’s performance, as well as possess a cross-functional team-based approach towards meeting departmental goals. They know what it takes to make each member of their team successful. They are proponents of continuous learning and change. They can quickly learn new technology, industry trends and updates.

Role Responsibilities

• Manage a cross-functional team of support specialists and live operations specialists.

• Conduct coaching to deliver excellent customer experience and achieve departmental goals.

• Monitor and evaluate case management and markets monitoring based on internal quality guidelines.

• Proactively investigate issues and follow through with necessary actions.

• Act as the first level escalation point for the team.

• Accountable for team’s performance and own deliverables.

• Ensure level of knowledge remains relevant to product and industry.

• Ensure alignment across LSEG FX Operations teams.

• Lead projects to improve overall performance metrics.

• Build internal relationships & network with key teams.

Qualifications

• Experience leading an Operations team from a Financial Services firm or account.

• Capital Markets experience is required.

• Proven track record in driving performance.

• Critical thinking, problem-solving and decision-making skills.

• Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.

• Can adapt to change, demonstrate flexibility and a can-do attitude.

• Must be a team player.

• Excellent presentation, oral and written communication skills.

• Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.