Delivery Advisor

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

Responsibilities: 

• Take over the customer once the order has been placed and guide them through the delivery process 
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
• Ensure that all required documentation is completed accurately and on time 
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
• Conduct vehicle handovers and  
• Meet or exceed delivery targets and performance metrics 

General duties:  

• Operate with a flexible mindset to support sales and delivery needs across the team   
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems  
• Execute on and share best practices with and across your Tesla location  
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs   
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done   
• Manage any additional duties to support wider business requirements