Director, Fraud Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including issuers, merchants, acquirers, processors, and fintechs. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Risk Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to impact our clients’ key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Director to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with issuers, merchants, acquirers, processors, and fintechs. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements .

Specific responsibilities include:

• Represent the Visa Risk team as a fraud subject-matter-expert on client-facing consulting engagements focused on authorizations and fraud
• Lead client conversations related to fraud management challenges, strengths, goals, and recommendations.
• Work cross-functionally between VCA Risk and Visa Risk to deliver compelling, actionable fraud recommendations for Visa clients
• Oversee & validate clients’ fraud rule analysis and propose enhancements / refinements based on observed fraud performance and knowledge of industry trends. Cross-train more junior team members to broaden the team’s knowledge base on fraud topics and strategy development.
• Propose fraud-related recommendations based on clients’ performance in other key areas such as tokenization, provisioning, and use of custom variables to drive better fraud performance.
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Work with the data teams to build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across the VCA practice
• Takes accountability for quality of fraud advisory and recommendations in collaboration with Visa Risk team and Visa Consulting team.
• Maintains a high-level of billability on client engagements consistent with management expectations.

Incumbents applying for the role should be self-motivated, highly energized; detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is a people leader role, reporting to the VP Head of US Risk.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
• Proven subject matter expertise in payment fraud topics such as
  • Card Present/Card Not Present fraud risks
  • Industry leading fraud platforms, tools, and scores
  • Fraud strategy design and development
• Experience working with senior client stakeholders while supporting multiple client engagements simultaneously. Proven experience in distilling complex analysis into actionable client recommendations to both functional leaders and client executives.
• Ability to support sales & client discovery sessions to articulate project mechanics, develop engagement pricing, and support the team’s business development initiatives
• Ability to work collaboratively with account executives, client leads, and other internal SMEs to enable client success.
• Relevant experience at a US Financial Institution or other payments ecosystem participant
• Strong analytical/quantitative Background
• Self-motivated, results-oriented
• Curious and up to date with the latest fraud trends
• Excellent communication, story-telling and presentation skills
• Team player

Preferred Qualifications:

• 12-15 years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Relevant experience at a large consulting firm
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, and card issuing experience
• Payments experience at a merchant, payment facilitator, global service provider, or processor
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Technology mindset, up to date with digital trends and applications

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 129,200.00 to 210,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.