Director, Hospitality Central Services, Milano Cortina 2026 – Olympic & Paralympic Games

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

On Location is seeking a Hospitality Central Services Director who will be supporting the Games planning and execution of on-site services and operations delivery. Leading a diverse team across multiple locations this role requires the ability to work cross-functionally. This leader will have the ability to build strong relationships with internal and external stakeholders for the successful delivery of the Games.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

• Oversee various functional areas (departments) responsible for Games-time operations and pre-Games planning and delivery and ensures coordination between each function. These areas may include (subject to change): Accreditation, Logistics, Health & Safety, Security and Accessibility.

• Accreditation

Ensure all On Location staff and vendors are properly accredited in order to perform their official hospitality function. Ensure Access Control plans are in place.

• Logistics

Responsible for all warehousing, storage, processing, and delivery of guest gifts and workforce uniforms.

• Health & Safety

Area that ensures the physical well-being of all staff and clients. This includes medical services (like first aid), injury prevention and health monitoring. It also covers emergency preparedness, and the implementation of safety standards across all On Location venues, ensuring both staff and clients are safe.

• Security 

To mobilize a high-performance team with the right mix of Olympic and major events security expertise to plan, coordinate and integrate MC26 and State security strategies to support On Location’s delivery of a memorable client experience and product offerings within a safe and secure environment during the Milano Cortina 2026 Olympic and Paralympic Games

• Accessibility

Make Official Hospitality products, venues (not IVH) and experiences accessible to every guests (especially those with special needs).

• Lead a team of locally and remotely based Functional Area heads, and ensure effective collaboration with other On Location teams and counterparts within Local Games Organising Committee and IOC when relevant.
• Partner with the Vice President Human Resources on people strategies including hiring where needed, and relevant initiatives to deliver on the Games.
• Work with the Event Production FA to define and adapt roles & responsibilities and manage the interactions between the Hospitality Central Services FAs and those under the responsibility of Event Production (including Venue Management; Venue Design; Catering, Cleaning, & Waste; Access Management, etc.)
• Collaborate with the Program Management verticals (Stakeholder, Custom Groups, Commercial, Special Events / Tours) to define and adapt roles & responsibilities and manage the interactions between the Hospitality Central Services FAs and those under the responsibility of Program Management, to ensure that all On Location programs are adequately serviced and that information flow effective and expectations are met and managed.
• Collaborate with the Ticketing Team as necessary related to overall inventory.
• Work closely with the Product & Inventory Management teams to ensure that the inventory for all assets contracted by or delivered by Hospitality Central Services FAs is efficiently managed and monetized.
• Partner with the Vice-President, Legal, Compliance, & Procurement to ensure that any purchases, contracts, policies, or processed initiated or implemented by Hospitality Central Services FAs fit within the On Location SAS and On Location Events compliance framework.
• Ensure coordination between Program Management and Operational FAs as it relates to timely and effective communications and operational readiness.
• Manage a cross-cultural, international team across various projects.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time, with or without notice.

REQUIREMENTS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·       Experience working in multiple Olympic Games or other similar global events (FWC, RWC, CWG, etc.) with one or more of the relevant functional areas listed above in the competence of this position.

·       Excellent computer skills with high proficiency in the Microsoft Office suite

·       Extensive experience with sports event management

·       Experience in managing a cross-cultural team of event professionals within a matrix environment

·       Strong organisational and time management skills, with the ability to multi-task and manage concurrent priorities

·       Fluent in Italian and English.

·       Excellent verbal and written communication skills

·       Proactive in identifying areas where support can be provided to meet deadlines

·       Presently resides to Milan, Italy

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.