Manager, Account Services – FIFA World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Account Management Team for FIFA World Cup 2026™ is made up of goal-driven, high-motor professionals focused on executing the team’s strategic plan to ensure client satisfaction by delivering a world-class services experience leading up to match day, as well as identifying and expanding the opportunities to maximize revenue. This role requires an individual with extensive experience in sports sales/service, exceptional networking abilities, and a proven track record of providing exceptional service.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with high-net-worth individuals, corporate clients, and key stakeholders via internal CRM system.

• Deliver prompt customer service by providing resolutions to On Location’s corporate clients and premium package buyers either via phone and/or email

Guest Experience:

• Cultivate a working knowledge of all packages/services to provide customer support across all 16 venues in 16 different cities. 

• Play an integral role in the fulfillment process including preparing necessary materials and correspondence, fulfilling package requirements, ensuring accurate ticket delivery, and management of the mobile ticket delivery process when necessary.

• Work closely with event hospitality and delivery team to ensure premium sales products align with event logistic, expectations and customer experience.

Sales & Service :

• Assist Premium Sales staff with e-mail/call campaigns as requested.

• Provide thoughtful input on service strategies throughout.

• Execute all other duties assigned by the team or leadership.     

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field.

• Minimum of 7 years of experience within the sports or entertainment industry.

• Proficient in CRM software and Microsoft 365.

• Strong skills in managing relationships with clients, workstream partners and vendors. 

• Above-average organizational and time management skills, with the ability to multi-task and manage concurrent priorities, while maintaining professional composure. 

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills 

• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals. 

• Willingness and ability to work unusual hours, based on team’s needs with global client base.

• Multi-lingual, especially Spanish & French, a plus, but not required.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.  Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$86,250 annually

Hiring Range Maximum:

$115,000 annually