Enterprise Content Analyst

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:

The Enterprise Content Analyst will be working to build exceptional content to engage and inform colleagues globally in our organization. Your main goal is to help colleagues find information that will answer their questions and promote a self-service culture to improve efficiency. This is an opportunity for a highly motivated individual who wants to utilize their skills to improve the user experience and employee satisfaction. Our team will create, rewrite, and maintain colleague-facing knowledge articles and user guides on ServiceNow.

WHAT YOU'LL BE DOING:

• Create and update content using standard templates and components, including assigning tags, identifying keywords, and capturing metadata.
• Adhere to publishing standards and guidelines.
• Write knowledge content, user guides, and policies in a clear, concise, and user-friendly format that conforms to publishing guidelines.
• Review and validate information to ensure content is relevant, up-to-date, and searchable for multiple audiences.
• Collaborate with the knowledge manager to ensure content accuracy and alignment with publishing guidelines.
• Transform data into logical steps to simplify complex descriptions for seamless user journeys.
• Verify that written content addresses frequently asked questions and provides instructions for problem-solving and troubleshooting.
• Update and revise content based on feedback, analytics, and user behaviors to support continuous improvement.
• Implement SEO best practices to improve content visibility and search engine rankings.
• Respond positively to feedback from stakeholders to enhance the user experience.
• Handle workload and multiple tasks efficiently to improve performance.

WHAT YOU'LL BRING:

• Bachelor’s degree in communications, marketing, or a related field, or equivalent experience
• Minimum 3 years of experience in content writing, content management, or a related role.
• Exceptional writing skills, with the ability to tailor content for diverse audiences and purposes.
• Creativity and problem-solving abilities, with the capacity to act spontaneously, decisively, and flexibly, using sound judgment to produce engaging content efficiently.
• Familiarity with knowledge management within ServiceNow, including the ability to select appropriate components and adhere to organizational guidelines.
• Knowledge of metadata and SEO best practices.
• Strong time management skills, with the ability to handle and deliver multiple projects within tight deadlines.
• Ability to work collaboratively in a team environment.
• Keen attention to detail and strong organizational skills.
• Personal Attributes:

• Innovative: Ability to think creatively and develop new content strategies.
• Adaptable: Comfortable working in a fast-paced, dynamic environment.
• Proactive: Takes initiative to identify and solve problems.
• Collaborative: Works well with others and values team input.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.