Job Summary

Job Description

As a Forecaster & Capacity Planner at Crunchyroll, you'll collaborate with finance, data analysts, and operational leaders to create accurate forecasts (30, 60, 90-day, and 6-month capacity planning). You'll leverage data to improve forecasting models, provide insights for workforce adjustments, and ensure service level agreements are met. This role involves using workforce management tools (Zendesk, Playvox, or similar) to optimize resource allocation, develop capacity models for seasonal trends and product launches, and present detailed reports to senior leadership. You'll also work closely with external BPO partners to maintain operational efficiency. The position requires at least 5 years of experience in forecasting and capacity planning within a client-facing role, including experience with workforce management for BPO partners.

Must have:

5+ years forecasting & capacity planning experience
BPO workforce management experience
Proficient in forecasting tools & methodologies
Experience with workforce management platforms (Zendesk, Playvox)
Data interpretation & business decision-making skills
Project management & prioritization skills

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

forecasting-budgeting

resource-planning

Job Details

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

You are an experienced and strategic Forecaster & Capacity Planner who collaborates with financial teams, data analysts, and workforce managers to develop and deliver accurate, data-driven forecasts for 30, 60, and 90-day intervals, and long-term 6-month capacity planning. You will also serve as a bridge between our internal teams and external BPO partners, ensuring resource planning and operational efficiency.

Collaborate with finance, data analysts, and operational leaders to analyze historical data, business trends, and market conditions to improve forecasting models.
Provide relevant insights and recommendations for workforce adjustments to ensure service level agreements (SLAs) are met.
Monitor and report on forecast accuracy, identifying variances and implementing improvements to forecasting processes.
Use workforce management tools such as Zendesk, Playvox, or similar platforms to guide efficient forecasting and scheduling strategies.
Develop capacity models that account for seasonal trends, product launches, and other business fluctuations.
Present detailed forecasting reports and capacity plans to senior leadership.
Implement best practices for continuous improvement in forecasting and workforce planning processes.

We are considering applicants for the location of Mexico City, Mexico.

About You

Minimum of 5 years of experience in forecasting and capacity planning within a client facing role
You have experience in workforce management for BPO partners.
You are proficient in forecasting tools and methodologies.
You have professional experience using workforce management platforms such as Zendesk, Playvox, or similar tools.
You have the ability to interpret complex data sets to inform business decisions.
You have experience managing and prioritizing multiple projects occurring on varying timelines.

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.