Job title: FSE MRI
One sentence description of role
In this role:
You have the opportunity to work as MRI field service engineer in Karnataka Territory
You are responsible for:
Delivery:
o The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
o The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
o The FSE would also provide Demonstration Support for the system in the region
o The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
o FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
o The FSE would implement FCO
Selling:
o As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
o FSE would coordinate the process of Spare parts Sales with the Customer
o Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
o The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
o The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
o The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
o The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
o FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate solution to customer
Quality-To achieve all goals against the Quality KPIs
To succeed in this role, you should have the following skills and experience
BE/Btech/Diploma in Biomedical or Electronics
3+ years of experience in Service/Maintenance and Installation of MRI systems
Any additional experience in modalities like CT/Cathlab will be added advantage
Should be ready to work any where in India as per the requirement
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