FSE MRI

Job Title

Job Description

Job title: FSE MRI
One sentence description of role

In this role:

• You have the opportunity to work as MRI field service engineer in Karnataka Territory

You are responsible for:

Delivery:

o   The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

o   The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine

o   The FSE would also provide Demonstration  Support for the system in the region

o   The position of a FSE would entail Commissioning and Handing-over of the respective systems projects

o   FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame

o   The FSE would implement FCO

Selling:

o   As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets

o   FSE would coordinate the process of Spare parts Sales with the Customer

o   Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview

o   The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

o   The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms

o   The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents

o   The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

o   FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate solution to customer

Quality-To achieve all goals against the Quality KPIs

To succeed in this role, you should have the following skills and experience

• BE/Btech/Diploma in Biomedical or Electronics

• 3+ years of experience in Service/Maintenance and Installation of MRI systems

• Any additional experience in modalities like CT/Cathlab will be added advantage

• Should be ready to work any where in India as per the requirement

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