Global Hosting Service Operations Director

The Opportunity

PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient, and transparent manner. 

The Global Hosting Service Operations Director will be a member of the Global Hosting Services (GHS) Cloud & Data Center Operations team and comes to the organization with experience in data center and cloud operations and associated technologies, including expertise in Windows, Active Directory / Identity Management. This would also include extensive cloud experience with Azure and other clouds, large-scale enterprise operations, observability (logging, monitoring, alerting), ITIL, SOC-2, ISO 27001, Agile methodologies, and people management of multiple tiers. 

As the Global Hosting Service Operations Director, you will lead the Windows Compute, Windows Identity & Access, and OS Image Factory teams, each with their team leads for day-to-day operations. Your role will involve driving strategy, lifecycle management, road mapping, leadership reporting, continuous improvement, performance management, stakeholder management, metrics collection and reporting, and escalations. 

Furthermore, the Global Hosting Service Operations Director will serve as a crucial interface between the GHS Operations Team and the various Firm (i.e. PwC) teams that depend on the solution.  Therefore, the ideal candidate will already possess excellent customer service and communication skills. 

The Global Hosting Service provides and operates highly available 24/7 servers, IaaS, and PaaS across three on-premise hosting centers in Germany, Singapore, and the USA and Cloud Service Providers (Microsoft Azure Cloud, Amazon Web Service, and Google Cloud Platform).  

What you will be doing:

What we need from you:

Basic Qualifications 

• Minimum Education Required: High School Diploma 

• Degree Preferred: Bachelors Degree 

• Minimum Years of Experience: 20 years in IT 

Preferred Certifications 

•  Windows Certifications (varied) 

• ITIL certification. 

• CSP – Azure  

Preferred Knowledge/Skills 

•  At least ten years of experience in an operations role 

• At least five years of experience managing others at the Senior Manager level 

• Excellent communication skills 

• Understanding and implementing critical metrics of success for operating services in an enterprise 

• Work cross-functionally and lead cross-functional teams to deliver united solutions. 

• Demonstrating the ability to empathize with customers and respectfully engage stakeholders to align on goals, business objectives, timelines, and execution plans.