Global Payroll Lead - UK Payroll Subject Matter Expert

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

Global Payroll Lead, Subject Matter Expert 

What will you do?

• Become a product expert on our Global Payroll (and other HR) capabilities for UK customers.
• Create content and documentation to cover the existing product behaviour, update for changes, and build FAQs to support internal enablement.
• Analyse support interactions to build a POV on the quality of the support interactions.
• Interface with the country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues.
• Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise.
• Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise.

Required qualifications (UK)

• 5+ years of hands-on UK payroll experience, preferably in a payroll provider, HR software company, or in-house payroll function (e.g., HMRC RTI, PAYE, ADP, Sage, Workday).
• Deep knowledge of UK payroll regulations, including tax, National Insurance, pension auto-enrolment, and statutory payments (SSP, SMP, SPP, etc.).
• Strong understanding of payroll processing, wage types, statutory deductions, and compliance reporting.
• Experience with payroll compliance audits and handling payroll-related inquiries from HMRC.
• Ability to interpret and apply UK employment laws as they relate to payroll (e.g., National Minimum Wage, holiday pay, redundancy pay, Working Time Regulations).
• Strong client-facing skills with experience managing enterprise client relationships.
• Excellent problem-solving skills and ability to troubleshoot payroll discrepancies.
• Fluency in English (written and spoken).

This is a hybrid position and will require 3 days in office per week.