Global Payroll Manager

4 Hours ago • 3 Years +

Job Summary

Job Description

Toku is seeking a Global Payroll Manager to develop and maintain customer relationships while managing payroll at scale. This role involves solving payroll, employment, token grants, and immigration issues globally. Responsibilities include being the first point of contact for clients, onboarding, troubleshooting discrepancies, escalating complex issues, collaborating with teams, conducting check-ins, and processing payroll for employees. The ideal candidate will have experience in payroll and customer relationship management, ensuring accuracy and compliance while providing excellent service and support.
Must have:
  • 3+ years in a payroll role.
  • Experience managing stakeholders.
  • Excellent communication skills.
Perks:
  • Remote-first work culture
  • Flexible working hours
  • Competitive salary
  • Competitive equity
  • Apple laptop

Job Details

About Toku

Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.


Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in FortuneYahoo Finance, and CoinDesk.


To learn more, check our website.


About the Role

Toku is looking for a Global Payroll Manager focused on developing and maintaining relationships with customers while running payroll at scale. Your job is to ensure that our customers love working with Toku. The role involves solving any problems regarding payroll, employment, token grants, and immigration - globally.


Our Customer Success and Payroll teams are subject matter experts on managing payroll and token grants. We require every team member to have a background in payroll, either in-house or at a payroll provider/EOR.


This hands-on role combines foundational expertise in payroll with customer relationship management. The ideal candidate will ensure payroll accuracy and compliance while acting as a trusted point of contact for clients and delivering excellent service and support.


Responsibilities
  • Act as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues.
  • Work with clients during the onboarding process, ensuring a smooth transition into payroll services.
  • Help troubleshoot payroll discrepancies or errors, working with internal teams and local payroll partners to resolve issues quickly.
  • Escalate more complex payroll or compliance issues to senior team members, ensuring timely resolution and communication with clients.
  • Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively.
  • Conduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices.
  • Assist in processing payroll for employees, ensuring accuracy in wage calculations, deductions, and compliance with local regulations.
  • Coordinate with stakeholders to ensure payroll is executed correctly and complies with country-specific laws. Handle payroll submissions, including salary adjustments, bonuses, and deductions.


Minimum Qualifications
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 3+ years in a payroll role either in-house or at an external payroll provider
  • Experience in managing internal and external stakeholders, resolving problems while managing relationships.
  • Excellent written and verbal communication skills to effectively engage and build rapport with customers.
  • Customer-centric mindset, with a genuine passion for helping customers succeed.
  • Strong problem-solving abilities with a focus on delivering solutions.
  • Analytical mindset with the ability to leverage data to make informed decisions and recommendations.
  • Self-motivate, proactive, independent worker that thrives in a fast-paced environment.


Benefits and Compensation
  • Remote-first work culture
  • Flexible working hours
  • Competitive salary
  • Competitive equity
  • Apple laptop


Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.


We strongly encourage you use Rezi.ai to vet resume quality before applying.

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About The Company

Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.


Recognised as one of the Top 230 High-Growth Companies in Asia-Pacific by the Financial Times and listed among the Top 40 Fastest Growing Companies in Singapore by The Straits Times and Statista, Toku provides an end-to-end approach. The company helps businesses navigate the complexities of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes.


Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach.


The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud.


Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.

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