Global Renewals Manager

2 Months ago • 2 Years +

Job Summary

Job Description

The Renewals Manager plays a critical role in driving revenue retention across Coupa’s existing customer base. By proactively tracking contract end dates, forecasting renewals, and engaging with key stakeholders, the Renewals Manager ensures timely and seamless renewals. In addition to managing renewals, this role is responsible for processing simple add-on opportunities—such as additional user licenses within existing product entitlements—while partnering with Sales on broader expansion efforts. The Renewals Manager collaborates closely with Customer Value Managers, Sales, and other internal teams to ensure aligned and strategic customer communication.

Must have:

2+ years of experience in SaaS or enterprise software, focused on Renewals, Account Management, or Customer Success.
Strong communication skills, written, presentation, and interpersonal skills.
Highly organized, process-oriented, and capable of prioritizing tasks.
Team player with a results-driven mindset, consistently contributing to renewal bookings.
Proficient in Salesforce and CPQ; familiarity with supply chain processes is a plus.
Curious, competitive, and eager to learn with a proactive, action-oriented approach.

10 skills required

10 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

communication

team-player

forecasting-budgeting

retention-strategies

account-management

legal-compliance

saas-business-models

talent-acquisition

team-management

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Renewals Manager to Coupa:

What You'll Do:

Manage and process renewal agreements efficiently using internal tools and systems (e.g., SFDC).
Partner with Customer Value Managers (CVMs) and Sales to execute retention strategies and secure renewals.
Engage key customer contacts to address objections and drive successful renewal outcomes.
Identify and escalate renewal risks to CVMs and Sales as needed.
Handle simple add-on opportunities (e.g., seat licenses), coordinating with Sales on complex expansions.
Ensure contract accuracy, legal compliance, and timely signatures for all renewal documentation.

What You Will Bring to Coupa:

2+ years of experience in SaaS or enterprise software, focused on Renewals, Account Management, or Customer Success.
Strong communication (English/Spanish) written, presentation, and interpersonal skills with the ability to influence retention and upsell outcomes.
Highly organized, process-oriented, and capable of prioritizing tasks in a fast-paced environment.
Team player with a results-driven mindset, consistently contributing to renewal bookings.
Proficient in Salesforce and CPQ; familiarity with supply chain processes is a plus.
Curious, competitive, and eager to learn with a proactive, action-oriented approach.

** PLEASE APPLY WITH ENGLISH CV/RESUME ONLY **

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