Group Insurance Implementation Team Leader

1 Day ago • 3 Years + • $67,450 PA - $110,815 PA

Job Summary

Job Description

The Implementation Team Leader within Advisory Markets is responsible for ensuring complex and large group customers have a positive implementation experience. This role involves setting up group plans in administration systems, creating efficient processes, and enhancing consumer experiences through team development and technology. The leader will be responsible for leading a team of approximately 13-15 team members, creating a high performing culture, identifying market needs and building processes to address them, analyzing data to identify trends, supporting team members in addressing complex service issues, and ensuring that commitments and performance measurements are met. The role also involves collaboration with cross-functional partners, participation in operational excellence initiatives, and fostering a culture of recognition.
Must have:
  • 3+ years Group Insurance experience in implementation or customer service
  • Bachelor’s Degree or equivalent work experience in related field
  • Superior written and oral communication skills
  • Customer focus and experience with customer service
  • Ability to excel in a fast-paced workplace
  • Knowledgeable of Workforce Management methodology and tools
Good to have:
  • Leadership experience is desirable

Job Details

The Implementation Team Leader within Advisory Markets is responsible for ensuring our complex and large group customers (broker, employers, and employees) have a positive implementation experience. This includes the accurate set up of the group plan in our plan administration systems focused on creating processes and exceptional consumer experiences through the development of people and using technology to improve overall efficiency and reduce unit costs and maintaining all compliance and security requirements.

This position will achieve results by demonstrating creativity, innovation, and operational excellence. Develop staff through effective coaching and build new skills to support capabilities that complement the changing dynamics of our business. Lead transformation and change by inspiring commitment and momentum through effective change management. Inspirational leadership through motivation, influence, and coaching to higher levels of performance is primary to this position.

The Team Leader will be responsible for supporting the following Group Operations Objectives:

  • Deepen distribution value proposition
  • Enhance core products and expand complementary offerings
  • Transform to deliver ease of doing business in the moments that matter
  • Strengthening our talent and culture

You have

  • 3+ years Group Insurance experience in implementation and/or customer service processes and operations
  • Bachelor’s Degree or equivalent work experience in related field
  • Leadership experience is desirable
  • Superior written and oral communication skills
  • Customer focus and experience with customer service
  • Ability to excel in a fast-paced workplace, and guiding team members to accomplish tasks within set timeframes
  • Knowledgeable of Workforce Management methodology and tools

You will

  • Create a high performing culture / team which meets and exceeds performance objectives through daily coaching and feedback
  • Partner with staff to create meaningful developmental goals and actions for continuous year over year development and position advancement
  • Identify and build processes and capabilities to address market and customer needs
  • Identify training needs, proactively request training, monitor and ensure content is appropriate, delivered on time and in most appropriate setting
  • Monitor and analyze quality and other data identifying trends and putting actions in place to reduce or eliminate root cause of issues impacting customers
  • Support team members in addressing complex service issues, anticipating customer concerns, and minimizing impact on the plan holder and their members
  • Follow performance management guidelines and principles, addressing low performance quickly and within protocol
  • Drive the autonomy of team members and empowerment to self-manage their implementations, make decisions, and find solutions to meet the unique needs of a larger customers
  • Effectively manage resources to support business goals and ensure that commitments and performance measurements are met
  • Proactively analyze root-cause issues that lead to customer dissatisfaction, inefficient processes, increased costs etc.
  • Build and maintain relationships with key areas within Guardian
  • Collaborate with cross-functional business partners to review, assess, and improve process and procedures to increase client satisfaction and retention
  • Identify, lead, and participate in Operational Excellence initiatives and projects and proactively identify areas for improvement (service, cost, quality)
  • Foster a culture of recognition
  • Encourage candor and transparency and build an environment of trust and openness
  • Leads team members optimally in ambiguous environments while being able to communicate and support the business need for change
  • Lead of team of approximately 13-15 direct team members

Location
This is an on-site position requiring 3 days a week in a Guardian office, preferably Bethlehem, PA.

Salary Range:

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Similar Jobs

Tesla - Fire Protection Systems Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Western Digital - Senior Engineer, Manufacturing Equipment Engineering

Western Digital

Prachin Buri, Thailand (On-Site)
1 Month ago
Christ Fellowship - CFStudents Coordinator (Development)

Christ Fellowship

Palm Beach Gardens, Florida, United States (On-Site)
9 Hours ago
Creative Assembly - Senior Community Manager

Creative Assembly

England, United Kingdom (Hybrid)
3 Weeks ago
ByteDance - Machine Learning Engineer, Tech Lead - Engineering Efficiency and AI Code Assistant

ByteDance

San Jose, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sharkmob - Senior Game Quality Analyst

Sharkmob

Malmö, Skåne County, Sweden (On-Site)
2 Months ago
Feld Entertainment - Wardrobe Show Support Manager

Feld Entertainment

Ellenton, Florida, United States (On-Site)
1 Month ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Reykjavík, Reykjavíkurborg, Iceland (On-Site)
1 Week ago
AppLovin - Analyst, Business Development

AppLovin

Beijing, Beijing, China (On-Site)
4 Months ago
Comscore - Senior Data Analyst

Comscore

Pune, Maharashtra, India (On-Site)
23 Hours ago
PwC - Manager Digital Transformation - Oracle Technology

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
7 Months ago
ByteDance - Campaign Operation Intern, FMCG (Philippines)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Aristocrat Gaming - Senior Market Insights Manager

Aristocrat Gaming

London, England, United Kingdom (Hybrid)
1 Month ago
Eleven Labs - Developer Advocate

Eleven Labs

San Francisco, California, United States (Remote)
1 Month ago
Trackman - Accounts Payable Specialist

Trackman

(On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bethlehem, Pennsylvania, United States

Coherent Corp - Lead Mechanical Design Engineer

Coherent Corp

Fremont, California, United States (On-Site)
1 Day ago
Zoox - Senior/Staff Machine Learning Engineer - Prediction & Behavior ML

Zoox

Boston, Massachusetts, United States (Hybrid)
6 Months ago
Snloker AI - Machine Learning Success Manager

Snloker AI

New York, New York, United States (On-Site)
1 Day ago
Next Level Business Services - SAP Concur Travel and Expense Consultant

Next Level Business Services

Pleasanton, California, United States (On-Site)
6 Months ago
Mobility ware - Director of Engineering, Ad Tech

Mobility ware

Irvine, California, United States (On-Site)
1 Day ago
Google - Finance Business Systems Analyst, Devices and Services

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
Google - Senior Digital Forensics Incident Response Consultant

Google

Los Angeles, California, United States (On-Site)
2 Weeks ago
WebFX - Junior Back-End Software Engineer

WebFX

Ann Arbor, Michigan, United States (On-Site)
1 Month ago
The Walt Disney Company - Principal Software Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
Critical mass - VP, Client Partner

Critical mass

Los Angeles, California, United States (On-Site)
8 Hours ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet.

Bethlehem, Pennsylvania, United States (Hybrid)

New York, United States (Hybrid)

Pittsfield, Massachusetts, United States (Hybrid)

Chennai, Tamil Nadu, India (On-Site)

Bethlehem, Pennsylvania, United States (Hybrid)

Bethlehem, Pennsylvania, United States (Hybrid)

Gurugram, Haryana, India (On-Site)

New York, United States (Hybrid)

Bethlehem, Pennsylvania, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Guardian

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug