HNI Experiences - Product & Contracting
Job Summary
Job Description
As a Senior Manager - Product and Contracting at DreamSetGo, you'll develop and deliver innovative travel products for high-net-worth individuals (HNIs). Responsibilities include handling customer queries, planning itineraries, converting business, offering premium service, utilizing Centurion/AmEx value propositions, prioritizing client requests, and accurately completing travel reservations. You'll manage pre and post-event details for MICE groups, draft itineraries, and oversee execution across all stages. The role requires expertise in luxury travel, international destinations, and vendor relations.
Must have:
- Luxury travel product knowledge
- International destination expertise
- Customer service & sales experience
- Itinerary planning & execution
- Vendor relationship management
Good to have:
- AmEx/Centurion knowledge
- GDS skills
- MICE group management experience
2 skills required
Job Details
About DreamSetGo:
DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.
As a Senior Manager - Product and Contracting, you will drive the development and delivery of innovative travel
products while ensuring seamless operational execution for high-net-worth individuals (HNI) and premium
groups. Your role combines product innovation with premium service delivery, ensuring DreamSetGo remains a
leader in luxury sports and experiential travel.
Your Responsibilities:
- Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
- Close/convert business based on identified customer needs and provide premium customer service.
- Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
- Prioritise & efficiently fulfil clients requests.
- Accurate & timely completion of travel reservations for HNI groups & individuals.
- To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
- To be able to draft itineraries based on clients requirements.
- To be able to handle overall execution across all the stages pre, during and post the group execution.
Qualifications:
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
- Good knowledge of International destinations, suppliers, hotels and Sporting Events.
- Knowledge of Destination & Visa Rules.
- Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
- Experience in managing airline vendor relations.
- Elementary Global Distribution System (GDS) skills.
- 4-10 years of experience in customer service, travel sales, hotel & concierge.
About Dream Sports:
Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.
Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.
For more information: https://dreamsports.group/
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About The Company
Dream Sports is India’s leading sports technology company with 20 crore users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform, DreamSetGo, a sports experiences platform and DreamPay, a payment solutions provider. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’.
Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology. Since 2018, Dream Sports has been consistently featured as the only sports tech company in the ‘Great Places to Work’ survey.
Get notified when new jobs are added by Dream Sports
