HR Shared Services Specialist

1 Month ago • 3 Years +

Job Summary

Job Description

As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries. You will provide support for global HR policies, programs, processes, and human capital tools. You will document case notes, open case management tickets, and refer unresolved issues. You will assist employees using FAQs, scripts, and the HR knowledge base. You will also assist with self-service tools for employee transactions. This role requires candor, respect, and fairness. You will answer inquiries for Human Capital Management Tools such as Workday, ServiceNow, Bswift, and Eightfold.
Must have:
  • Bachelor's degree in related field.
  • 3+ years of HR Shared Services experience.

Job Details

As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.

Preferred Qualifications:

•    Bachelor's degree in Business Administration/Management, Human Resources, or related field.

•    3+ years of HR Shared Services or Human Resources work experience.

Principal Duties and Responsibilities:

•    Documents accurate case notes for inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.

•    Uses FAQs, scripts, and applies HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. 

•    Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness, even in difficult situations. 

•    Answers inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. 

Level of Responsibility:  
•    Works under supervision.

•    Provides supervision/guidance to other team members.
•    Decision-making may affect work beyond immediate work group.
•    Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
•    Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

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About The Company

Our employees make Qualcomm’s success possible. We hire the brightest minds and foster a supportive, inclusive culture where your ideas have the power to contribute to world-changing innovations and breakthrough technologies. To make that possible, we leverage the breadth and depth of our diverse expertise from around the world to answer the unasked, conquer the complex, and solve some of the biggest challenges only we can – together.

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