Implementation Consultant - Enterprise SaaS Software

2 Months ago • 3-5 Years

Job Summary

Job Description

As an Implementation Consultant - Enterprise SaaS Software, you will implement Zuora Billing and CPQ solutions. This includes solution design, configuration, testing, and deployment. You'll gather requirements, create technical documentation, configure systems, and guide customers on best practices. This role requires collaborating with various teams and ensuring successful deployments, with responsibilities covering the entire implementation lifecycle.
Must have:
  • 3-5+ years of experience in consulting for Enterprise Software implementations.
  • Experience working in all stages of the implementation lifecycle.
  • Strong analytical skills and a customer-centric mindset.
  • Gather and document requirements from various stakeholders.
  • Experience working with enterprise-level customers on complex projects.
  • Familiarity with coding or scripting languages like Java, JavaScript, Python, or SQL.
Good to have:
  • Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance or subscription management.
  • Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
  • Experience working with APIs (REST, SOAP) for system integrations.
  • Experience with data migration and system integration strategies.

Job Details

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 

The Team & Role

As an Implementation Consultant – Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.

This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

This is a location-specific position that requires you to come into the office regularly to be most effective.

 

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. 

25% travel required for customer on-site engagements in North America and Canada.

What you’ll do

Solution Design & Implementation Support

  • Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
  • Configure solutions, ensuring alignment with business processes and best practices.
  • Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.

Requirements Gathering & Documentation

  • Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
  • Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.

Testing, Troubleshooting & Support

  • Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
  • Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
  • Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.

Your experience

  • 3 to 5+ years of experience in consulting for Enterprise Software implementations.
  • Experience working in all stages of the implementation lifecycle.
  • Strong analytical skills and a customer-centric mindset.
  • Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
  • Experience working with enterprise-level customers in complex project implementations.
  • Familiarity with coding or scripting languages such as Java, JavaScript, Python, or SQL.

Nice to haves:

  • Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
  • Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
  • Experience working with APIs (REST, SOAP) for system integrations.
  • Experience with data migration and system integration strategies.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off 
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave 
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

 

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

 

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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About The Company

15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®.


Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.


Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.

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