IT Support Manager

3 Months ago • 5 Years + • Public Relations

Job Summary

Job Description

The IT Support Manager will lead and manage IT support operations across Japan and Asia (Singapore, Korea, Taiwan, Hong Kong, China). Responsibilities include managing the IT support desk, setting goals, implementing PDCA cycles, creating reports, managing PC kitting, asset management, and collaborating with global IT support teams (US/UK). The role involves leading new global IT program implementations, establishing a 24/7 follow-the-sun support system, and managing a team of 20-30 external vendors. The ideal candidate possesses strong leadership skills, experience in IT service management, and excellent communication skills in English and Japanese. This is a hybrid role offering a flexible work arrangement.
Must have:
  • 5+ years IT service management experience
  • 5+ years team management experience
  • IT support desk management
  • Global IT team collaboration
  • Project leadership
  • Budget & resource management
Good to have:
  • ITIL v4, PMP, CMMI, IPA certifications
  • Basic/Applied Info Processing, MTA, MCSA, ACMT, CompTIA A+

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

■職務内容 / Job Description(Roles & Responsibilities)

担当地域である日本及びアジア(シンガポール、韓国、台湾、香港、中国)において、以下のITサポートの業務全般 

  • ITサポートデスクの運営管理、目標設定、PDCAサイクルのマネジメント 
  • ITサポート業務に関わるレポート作成、改善、定期的なマネジメントへの報告 
  • Windows/Mac PC のキッティング業務の計画と実行管理 
  • 各種PC機器の資産管理・棚卸に係る計画と実行管理 

グローバルのITサポートチーム(US/UK)との連携業務 

  • グローバルの各種ITプログラムの新規導入プロジェクトのリード 
  • US、UK等海外拠点にいるITサポートチームとの定期的な連携、グローバル24時間体制(Follow the sun)の立ち上げ 

チームマネジメント 

  • IT サポートチームのマネジメント 
  • 20-30人規模の外部ベンダー管理、予算管理、工数管理、業務管理 
 
■組織・職場紹介 / About team and organization
家庭用ゲーム機ビジネスにおける各種課題に対して主にITの側面からソリューション提供を行う組織です。 
ITサービスはグローバルで展開しており、各地域の担当者とコミュニケーションを取り、日本・アジア地域に最適なものを提供できるよう尽力しています。 
 
現課員は各々が多様なスキル・経験を持っており、互いに教えあい・学びあう事で成長し、組織に貢献できるようなチームワークが醸成されています。また、自主性を重んじたチーム運営がなされており、チャレンジしやすい環境です。 
業務はテレワーク・出社のハイブリッドで行っています。出社は強制ではなく、各人の生活状況に応じて選択しています。もちろん、新規メンバーが加われば、チームビルディングもかねて積極的に出社し迎えいれる環境があります。 
家庭用ゲーム機ビジネスを通じて自分のキャリア開発を行い、スキルを伸ばし、組織・会社へ貢献しよう考える方にはとてもよい職場になりますので、自信をもっておすすめ致します。 
 

■求められるスキル・技術領域 / Skills and Qualifications
【必須(MUST)】
  • 4年制大学以上を卒業または同等の資格 
  • ITサービスマネジメントに関わる業務設計・実装・運用管理・改善の経験5年以上 
  • チームのマネジメント経験 5年以上 

【歓迎(WANT)】
以下の資格2つ以上あれば歓迎
  • ITIL v4 ファンデーション資格、PMP、CMMI、IPA ITサービスマネージャ、認定スクラムマスター 
  • 基本情報処理、応用情報技術者試験、MTA, MCSA, ACMT, CompTIA A+  

■求める人物像 / Personality
  • チャレンジ精神があり、新しいソリューション・技術の習得/学習に積極的な方 
  • より良いビジネスを実現させるため、社内外のメンバーと積極的にコミュニケーションが図れる方 
 
■語学力 / Language Skills
【英語】
  • 英語でのコミュニケーションに抵抗が無い方 (TOEIC 730点以上目安)
    ※グローバル(米国、英国、シンガポール、台湾、韓国、香港、中国など)に存在する各拠点のスタッフと英語でコミュニケーション(メール、電話会議など)する必要があります 。

【日本語】

  • ビジネスレベルの日本語力(日本語能力試験N1またはそれと同等以上)

 

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

 

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About The Company

Sony Interactive Entertainment, the company behind PlayStation, pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.


Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/

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