IT Support Specialist
Job Summary
Job Description
The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. Key responsibilities include a clear understanding of the ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Other responsibilities include experience handling basic tasks related to virtualization platforms, hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP, coordinating support for end users, and experience with Salesforce user management.
Must have:
- Understanding of ITIL Framework and experience with ITSM platforms.
- Experience with virtualization platforms like VMware, Citrix, or HyperV.
- Experience with user management in Active Directory.
- Experience working with OEMs and coordinating support.
- Experience with Salesforce user management
5 skills required
Job Details
Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
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