IT Support Specialist
Job Summary
Job Description
The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. Key responsibilities include a clear understanding of the ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Other responsibilities include experience handling basic tasks related to virtualization platforms, hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP, coordinating support for end users, and experience with Salesforce user management.
Must have:
- Understanding of ITIL Framework and experience with ITSM platforms.
- Experience with virtualization platforms like VMware, Citrix, or HyperV.
- Experience with user management in Active Directory.
- Experience working with OEMs and coordinating support.
- Experience with Salesforce user management
5 skills required
Job Details
Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
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About The Company
insightsoftware is a global provider of Connected Solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity.
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