IT Support Specialist
Job Summary
Job Description
The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. Key responsibilities include a clear understanding of the ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Other responsibilities include experience handling basic tasks related to virtualization platforms, hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP, coordinating support for end users, and experience with Salesforce user management.
Must have:
- Understanding of ITIL Framework and experience with ITSM platforms.
- Experience with virtualization platforms like VMware, Citrix, or HyperV.
- Experience with user management in Active Directory.
- Experience working with OEMs and coordinating support.
- Experience with Salesforce user management
5 skills required
Job Details
Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
Similar Jobs
Aristocrat Gaming
Sofia, Sofia City Province, Bulgaria (Hybrid)
• 3 Months ago
EJAmerica
Japan (On-Site)
• 11 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Aristocrat Gaming
North Ryde, New South Wales, Australia (Hybrid)
• 2 Months ago
![SmileGate - [AI센터] AI 프로젝트 PMO](/_next/image?url=https%3A%2F%2Foutscal-assets.s3.ap-south-1.amazonaws.com%2Fproduction%2Fcompany%2F04_23_2025__08_10_58.png&w=256&q=50)
Riot Games
Los Angeles, California, United States (On-Site)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Hyderabad, Telangana, India
Warner Bros Games
Hyderabad, Telangana, India (Hybrid)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
