Technical Program Manager, Turbo Launch
Job Summary
Job Description
This Technical Program Manager role focuses on the "Turbo Launch" tool, a self-help platform for new Google Cloud customers. Responsibilities include defining the long-term strategy for the tool, collaborating with stakeholders to develop a roadmap, managing feature development (from requirements documentation to UAT), and ensuring effective communication and issue resolution with the engineering team. The role requires strong communication, people management, and technical skills, with a focus on improving the user experience and scalability of the platform. The successful candidate will work with multiple internal and external teams in a fast-paced environment.
Must have:
- Bachelor's degree in engineering or equivalent experience
- 5+ years program management experience
- Cross-functional project management
- Excellent communication & people management skills
- Ability to manage priorities and assess engineering scope
Good to have:
- Experience managing cross-team projects
- Experience with search optimization techniques
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in engineering or equivalent practical experience.
- 5 years of experience in program management.
Preferred qualifications:
- 5 years of experience managing cross-functional or cross-team projects.
- Ability to handle high ambiguity and work collaboratively with multiple internal and external cross-functional teams.
- Ability to work in a fast paced environment with multiple moving parts.
- Ability to manage priorities without loss of efficiency.
- Ability to assess engineering scope, define milestones, timelines, and determine resourcing needs for complex, cross-product integrations.
- Excellent communication and people management skills with the ability to represent and prepare executive level communication and articulate business or technical concepts to leadership.
About the job
You help new Google Cloud customers get up to speed with Google tools like Google Workspace, Search, and Chrome through our online self-help platform. Thanks to you, leading companies, schools, and government agencies get Google-caliber customer service on demand. You design, improve, and scale the self-help platform, marked by its stellar user experience and clean navigation. Versed in search optimization techniques, you collaborate with fellow marketing and technical support Googlers to make sure the experience is powerful and seamless for customers.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Define and advocate the long-term goal and strategic direction for the Turbolaunch tool, aligning with business objectives.
- Collaborate with business stakeholders to develop, prioritize, and manage a comprehensive roadmap of Turbolaunch features and capabilities.
- Document, refine, and maintain clear business requirements for Turbolaunch, including the creation and review of Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs).
- Participate in the software development life-cycle by reviewing engineering design documents, driving sprint planning and backlog grooming, and leading feature testing and User Acceptance Testing (UAT).
- Ensure effective communication and support by coordinating with the engineering team to resolve customer issues promptly, creating and maintaining tooling documentation, disseminating feature release updates, and providing regular program updates to stakeholders.
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