KYC Analyst

Job title: KYC Analyst 

Location: Gibraltar

Hours of work: 37.5 hours per week, between 09:00-18:30 Monday-Sunday 

Other benefits: Annual bonus of up to 10%, 23 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, store discounts, a contributory pension plan and many more!

Who we are

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Vera&John, Virgin Casino, Jackpot joy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

 The primary role of the KYC Team is the reviewing and monitoring of member account registrations and the processing of ID and payment method documentation across all our online gaming platforms. The KYC Analyst role involves utilising a number of 3rd party KYC providers as well as our own client database in order to strengthen KYC on each member that registers on any of sites. 

The role requires a high level of attention to detail, strong decision making and an ability to manage workload effectively and in a timely manner.

 So, what will you be doing?

• Contacting players to attempt age verification / perform security checks. 

• Handling Inbound Live Chats to complete the registration of players. 

• Being involved in the KYC recovery process via email, live chat and telephone to attempt age verification / perform security checks. 

• Identifying KYC documents and pay account documents. 

• Minimising lost revenue to unverified players. 

• Processing member identification documents. 

• Reviewing and performing KYC checks on member account registration across all our sites. 

• Reviewing and monitoring member account registration, deposit and withdrawal transactions 

• Using various tools to performing age verification searches on players. 

And what are we looking for?

• Ability to manage workload effectively and in a timely manner. 

• Being able to accurate data input skills and attention to detail. 

• Have good communication skills, both written and spoken. 

• Have a positive mental attitude, with the ability to beat targets. 

• Must have a high level of attention to detail and absolutely trustworthy 

• Highly motivated and willing to learn and develop skills. 

• Team player and self-starter who is able to work on own initiative, with a can-do attitude. 
• Must have 12 months industry experience. 
• Having an understanding of AML, Fraud, Risk Management and Responsible Gaming. 
• Having knowledge of KYC and Anti Money Laundering detection methods and regulation. 

This is what you'll get

- 23 days annual leave plus bank holiday allowance
- Annual bonus of up to 10% 
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.