Lead Engagement Manager

1 Month ago • All levels

Job Summary

Job Description

The Lead Engagement Manager will be responsible for strategizing new Services business opportunities, developing relationships with key customer stakeholders, and acting as a trusted advisor for Sprinklr services solutions. This includes leading the services sales process, preparing proposals, and defining statements of work to ensure successful Sprinklr deployments. Responsibilities include partnering with sales teams, understanding customer requirements, proposing solutions, leading presentations, and managing internal metrics. The role requires the ability to work independently and collaboratively to achieve customer and company objectives.
Must have:
  • Experience in business development or professional services delivery.
  • Fluency in English and Arabic is required.
Good to have:
  • Experience in contact center / customer service software industry
  • Strong written, verbal communication and presentation skills

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

  

As an expert in Sprinklr’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr’s technology.    

The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.  

Main Responsibilities   

  • Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&I market. 

  • Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation   

  • Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services   

  • Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s UK&I region. 

  • Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr   

  • Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business. 

  • Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform   

  • Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required   

  • Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners   

  • Develop relationships with key customers for growth and upside   

  • Update and manage pipeline and prepare revenue forecasts for Services and Success offerings   

Desired Skills and Experience   

  • Previous experience in business development, professional services delivery or services sales 

  • Bachelor’s degree required   

  • Fluency in English and Arabic required, additional languages beneficial 

  • Ability to work individually and as member of a team    

  • Decisive, quick thinking, reliable, and likes to take ownership    

  • Attention to detail but flexible with a can-do attitude   

  • Passion for solving client challenges and commitment to client delight    

  • Experience in contact center / customer service software industry is preferred    

  • Extremely strong written, verbal communication and presentation skills   

  • Competency working in a highly-matrixed environment   

  • Flexible and adaptable self-starter with strong relationship-building skills   

  • Takes initiative and approaches all tasks and projects proactively   

  • Ability to prioritise and complete multiple tasks with little to no supervision   

  • Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Similar Jobs

Sailpoint - Senior Solution Architect

Sailpoint

Germany (Remote)
1 Month ago
PwC - Senior Consultant | Transformation digitale & SI | Retail & Luxe | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
8 Months ago
PayPal - Engineer – Full Stack

PayPal

Chennai, Tamil Nadu, India (Hybrid)
3 Weeks ago
Barnstorm VFX - Mid-Senior Compositor

Barnstorm VFX

(Remote)
3 Months ago
eBay - Sr. Software Engineer

eBay

Austin, Texas, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

BioFire - Senior Software Verification Tester

BioFire

Hazelwood, Missouri, United States (On-Site)
3 Months ago
bytedance - Asset Manager, Datacenter Infrastructure and Services

bytedance

Singapore (On-Site)
3 Months ago
Imanage - Collections Specialist

Imanage

Sunnyvale, California, United States (Hybrid)
3 Weeks ago
bytedance - Site Reliability Engineer Intern

bytedance

San Jose, California, United States (On-Site)
2 Months ago
TTC Global - Senior Software QA Engineer

TTC Global

Houston, Texas, United States (Remote)
1 Month ago
Gunzilla - Producer

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)
2 Months ago
Tencent - Overseas Game Business Translator

Tencent

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
bytedance - Ethics and Compliance Specialist (Training and Communications)

bytedance

Singapore (On-Site)
3 Months ago
Epic Games - Director, Creative Marketing

Epic Games

(On-Site)
2 Months ago
NVIDIA - Software Manager, DOCA Verification

NVIDIA

Ra'anana, Center District, Israel (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dubai, Dubai, United Arab Emirates

InMobiInMobi - Sales Associate

InMobiInMobi

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
Motorola solutions - CSE Lead

Motorola solutions

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
Safe security - AI Security Researcher

Safe security

Dubai, Dubai, United Arab Emirates (On-Site)
1 Week ago
PwC - Project Management - Associate

PwC

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
3 Weeks ago
Endless Studios - Art Mentor

Endless Studios

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
11 Months ago
PwC - Risk & Quality Engagement Senior Manager, Deals

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
7 Months ago
bytedance - Frontend Software Engineer Intern

bytedance

Dubai, Dubai, United Arab Emirates (On-Site)
3 Months ago
Luxoft - Murex Front Office Consultant - Structured Products

Luxoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
7 Months ago
bytedance - Data Analyst-Workplace Service-Information System

bytedance

Dubai, Dubai, United Arab Emirates (On-Site)
8 Months ago
luxsoft - Project Manager

luxsoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

New York, United States (Remote)

Florida, United States (Remote)

London, England, United Kingdom (On-Site)

Rome, Lazio, Italy (Remote)

Gurugram, Haryana, India (On-Site)

Brazil (Remote)

Gurugram, Haryana, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gurugram, Haryana, India (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

View All Jobs

Get notified when new jobs are added by Sprinkler

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug