Manager Global Office Communications

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We're looking for a strategic communications professional to lead employee and external communications for our McDonald’ Global Office in Mexico. This role will be crucial in building McDonald’s employer brand in Mexico, connecting  global office team with the global McDonald's System, and showcasing the office’s value and innovations to stakeholders worldwide. 

Key Responsibilities: 

Strategy and Narrative 

• Implement a communications strategy that builds awareness and understanding of the office’s mission, capabilities, and achievements both within Hyderabad and across the McDonald’s System. 
• Execute compelling narratives that showcase our talent, innovations, and impact to help position the center as a strategic asset for McDonald's global business. 
• Collaborate with global communications teams to ensure consistent messaging while adapting for local context. 
   

Stakeholder Management

• Build strong relationships with key stakeholders across McDonald's global markets to understand their needs and effectively communicate how the center can support their objectives. 
• Coordinate stakeholder management activities including hosting VIP visitors, organizing showcase events, and creating opportunities for the center to demonstrate its value to key decision-makers. 

Employee Engagement 

• Lead employee engagement initiatives, including policy updates, town halls, recognition programs, and cultural events, that strengthen our workplace community and align with McDonald's global culture, purpose and values while honoring local traditions. 

• Manage communications during the center's growth phases, ensuring clarity during change and celebrating key milestones 

External Engagement  

• Develop thought leadership content that positions our center's leaders as experts in their domains.  
• Develop and execute local earned media strategies to enhance the center's reputation as an employer of choice and innovation hub in the local market.
• Support the organization on relationship building with local government officials, industry associations, and community leaders to support the center's growth and integration into the local business ecosystem. 

Crisis Communications 

• Manage crisis communications preparedness and response for the center, ensuring alignment with global protocols while addressing local considerations. 

• 5+ years of experience in strategic communications, with at least 3 years in a multinational environment 
• Proven track record in building communications strategies that bridge geographical and cultural differences 
• Experience in technology or shared services communications preferred 
• Exceptional storytelling abilities across multiple formats and channels 
• Strong stakeholder management skills with experience influencing senior leaders 
• Ability to translate complex technical concepts into compelling narratives 
• Experience building communications functions in growing organizations 
• Knowledge of the India media landscape and government relations practices 
• Experience with employer branding and recruitment marketing campaigns 
• Bachelor's degree in Communications, Journalism, Marketing, or related field 

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