Market Data Account Manager

Job Description

This is an exciting opportunity for an Account Manager to join the LSE Market Data team on a 12-month fixed term basis as parental leave cover. During this 12-month period the successful candidate will play a key role in maintaining relationships with our existing customer base, whilst driving incremental value from accounts, including leading campaigns to ensure correct licensing of customers in line with London Stock Exchange market data policies.

The candidate will be expected to have strong know-how of the market data industry and exchange data licensing practices, established existing relationships within the finance industry and will need to work closely with the wider team to find opportunities to both up and cross-sell key products across the market to existing and potential clients.  The candidate will be self-sufficient and have a consistent track record with the ability to drive turnover within an existing client base.

The role will be based in London reporting to the Head of Market Data – London Stock Exchange.

Core Responsibilities

• Account Management with a focus on client retention and cross-selling to existing customers
• Support the sales team by running sales campaigns and tracking lead generation, initiating information gathering to support inbound data feed requests, and handling offboarding requests
• Manage orders placed through the LSE Data Shop, working with technical teams to enable customer access to data resources
• Oversight of customer compliance including sanctions and KYC checks
• Co-ordinating external communications to customers and handling inbound customer queries including running the team email inbox
• Management reporting, including to support regulatory compliance
• Marketing point of contact within the team and liaison with marketing partners within the business, keeping up to date events calendar, organising social posts, updates to our web pages, preparing factsheets and edits to existing factsheets etc. (will need access to Workfront), and facilitating external customer events.

Key behaviours and skills required to be successful in the role:

• Commercial acumen - Demonstrable sales and account management experience in selling financial information services with a consistent track record.
• Excellent knowledge of, and experience in, the financial market data industry.
• Self-motivated and resilient.
• Must show the ability to develop and implement strategic and tactical territory and account management plans.
• Ability to work to demanding targets.
• Ability to close the sale and secure commercial contract agreements in a timely manner.
• Confident at operating independently and collaborating as part of a team.
• Excellent verbal and written communication, including negotiation and analytical skills.
• Able to work in an entrepreneurial environment.
• FISD Financial Information Associate certification (desirable).
• Strong MS PowerPoint and Excel skills.

• Uphold high standard of client confidentiality and maintain required information barriers.
• Prioritises activities according to business and operational need.
• Utilises all available resources and toolsets to investigate and resolve problems.
• Open and transparent in engaging customers.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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