Network & Telecommunications Services - Senior Systems Engineer

1 Month ago • 5 Years +

Job Summary

Job Description

The Senior Systems Engineer will be responsible for supporting and enhancing the Cisco Unified Contact Center Express (UCCX) platform along with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC). This role involves engineering, implementing, and supporting telephony solutions, with a focus on Level 2 and Level 3 support, documentation, and training. The responsibilities include designing, engineering, and implementing support for Cisco UCCX, developing process and service design package documentation, providing technical support for UCCX, CUCM, and CUC, delivering knowledge transfer and training to internal Telephony Services staff, and supporting enhancements to call routing and call center agent/supervisor features.

Must have:

Cisco UCCX: 5+ years
Cisco CUCM: 5+ years
Cisco Unity Connection: 5+ years
Strong written and verbal communication skills

Perks:

Health Insurance with Dental & Vision
401K Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Paid Parental Leave
FSA Dependent & Limited Purpose care
Learning & Development

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

unity

communication

innovation

Job Details

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.

Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

Role Description:

We are seeking a highly skilled Senior Systems Engineer to support and enhance the Cisco Unified Contact Center Express (UCCX) platform along with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC). This individual will play a key role in engineering, implementing, and supporting telephony solutions with a focus on Level 2 and Level 3 support, documentation, and training.

You’ll be responsible for (Responsibilities):

Design, engineering, and implementation support for Cisco UCCX.
Develop process and service design package documentation.
Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.
Deliver knowledge transfer and training to internal Telephony Services staff.
Support enhancements to call routing and call center agent/supervisor features.

Required Skills and Experience (Must-Have):

- Cisco UCCX: 5+ years
- Cisco CUCM: 5+ years
- Cisco Unity Connection: 5+ years
- Strong written and verbal communication skills

You’ll have (Qualification & Experience):

Bachelor's Degree in related field is required.

Don’t worry if you don’t check all the boxes; we’d still love to hear from you.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.

As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer: