Operations Deputy Manager

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

Zagreb office is part of OddsMatrix, which empowers clients to unleash bold ideas and deliver outstanding player experiences. For over a decade, we have offered tailored B2B sports betting solutions for every market. Featured services include turnkey betting software (online, retail and omnichannel), real-time sports data APIs and data feeds.

We are looking to add an Operations Deputy Manager to our team in Zagreb.

Responsibilities:

• Develop a strong understanding of projects within the Business Unit and at the Group level.
• Regularly check KPIs and detect abnormal trends that can’t be detected automatically. As you gain deeper understanding of the system, suggest new KPIs.
• Add new operators in Grafana, create dashboards and panels, review patterns, and create alerting systems.
• Achieve a thorough understanding of the root cause of any incident through post-incident reviews, ensure teams address these incidents effectively, and report on the elimination of such issues.
• Share statistics about OddsMatrix incidents and other topics with different Business Units and OM Management.
• Document how specific incidents or inquiries should be handled, enabling the Incident Teams to fix some incidents without developer intervention.
• Provide regular and accurate management reporting.
• Perform administrative tasks.

Requirements:

• Critical thinking, ability to work independently, and a drive to come up with solutions.
• General knowledge of sports is mandatory.
• Ability to multitask.
• Problem-solving expertise and attention to detail.
• Excellent understanding of quality assurance at various stages of product development.
• Good planning and organizational skills.
• Fluent in English, both spoken and written.
• Technical background is considered a plus.

Here's what we offer:

• A starting salary of 2.000 EUR (gross/brutto1).
• Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time).
• Sliding work schedule (start anytime between 8:00 to 10:00 am).
• Start with 23 days of annual leave, with 2 additional days added each year, up to 33 days by your fifth year with us.
• Stay Healthy: 100% paid 10 sick leave days per year, no doctor's note required.
• Support for New Parents:
  • 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
  • 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.

Benefits & Perks:

• Monthly meal allowance.
• Paid Personal Days for specific life events, including but not limited to childbirth, wedding, relocation, blood donation, and volunteering.
• Private health insurance and an extended health plan – Wiener; annual medical checks at the Aviva polyclinic.
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly and a budget for external training.
• In-house English course and presentation skills training.
• Multisport card.
• Travel expenses – depending on the place of residence.
• Easter, Christmas, summer and referral bonuses.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.