The Floor Manager at The Disney Store is a key member of the management team, responsible for driving store performance and ensuring exceptional guest service.  Responsibilities include leading and coaching a team of Cast Members, managing visual merchandising standards, achieving sales KPIs (sales, conversion, AGS, UPT, Magic Touch), and maintaining operational compliance.  The role requires strong leadership, communication, and training skills, along with a passion for Disney and a commitment to providing magical experiences for guests. This is a 39-hour, 5-day-a-week role involving regular weekend and peak-period work. The Floor Manager will also assist in planning and managing in-store events and contribute to overall store administration and compliance.

<p>From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!</p><p>The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…</p><p>What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!</p>

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                <h4>Job Summary:</h4>  
                <div class="additional-field-value-razor"><div><div><p><b><u>About the Role &amp; Team</u></b></p><p></p></div><div><p><i><span>This Lead Cast Member is part of the management </span><span>team, and</span><span> supports the store management team to drive the store’s performance.</span></i><span>&nbsp;</span></p><p></p><p><i>This is a 39 hour 5-day week role which will require you to work regular weekends and during busy peak periods over school holidays and Christmas.</i></p></div><p></p><div><p></p></div><div><p><u><b>What You Will Do</b></u></p></div><div><ul><li><p><span><span>Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Leads and monitors Cast execution of Visual Merchandising </span><span>standards&nbsp; using</span><span> guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><b><span>Sales</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Drives Cast Members to achieve KPIs, such as </span><span>GoWiths</span><span>, </span><span>through&nbsp; games</span><span> and activities</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Sets priorities and manages time effectively and efficiently&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Able to stage manage, lead, and coach Cast Members to provide great Guest Service and </span><span>prioritise</span><span> tasks to achieve sales results</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><b><span>Service</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Represents</span><span> the Disney Brand, leading by </span><span>example&nbsp; to</span><span> provide Guests with Magical Experiences&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Mentors, </span><span>trains</span><span> and coaches Cast Members to develop their ability to provide Magical Service&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Actively approaches guests in a warm and friendly manner, listens and asks questions to </span><span>identify</span><span> and meet Guests’ needs</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Coaches Cast Members to </span><span>identify</span><span> opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div></div><div><div><ul><li><p><span><span>Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Tailors approach to each </span><span>Guest, and</span><span> learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Plan, manage and </span><span>monitor</span><span> effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><b><span>Contribution</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating </span><span>Procedures</span><span> and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Ensures integrity of the brand by monitoring and </span><span>maintaining</span><span> Disney Store grooming guidelines and standards of </span><span>behaviour</span><span>&nbsp;&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Champions Disney sponsored events that integrate the Disney brand into the local community (</span><span>Volunt’EARs</span><span>) initiatives that give back and have a positive impact&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Processes delivery in a fast and </span><span>accurate</span><span> manner following all guidelines and achieving process goals.&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Responsible for implementing a consistently high standard of Administration</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Able to assume key holder responsibilities </span><span>observing</span><span> Disney policies and procedures&nbsp;&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>In certain stores, it may be a requirement to be first aid trained, to </span><span>comply with</span><span> regulations&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><u><b><span>Required Experience</span></b></u></p></div><div><ul><li><p><span><span>Experience of managing, guiding and training a large team within retail is essential</span></span></p></li><li><p><span><span>Passionate and knowledgeable about Disney and sharing facts and stories</span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Enthusiastic about providing customer service to guests of all ages</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Able to work well within a management team to achieve results</span></span></p></li></ul></div></div><div><div><ul><li><p>Good knowledge of using Excel and Outlook for emailing</p></li></ul></div><div><ul><li><p><span><span>Excellent </span><span>organisation</span><span> and </span><span>prioritisation</span><span> skills</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Able to entertain Guests of all ages, especially children</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Highly Professional appearance&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Attention to detail and </span><span>accurate</span><span> with administration</span></span><span>&nbsp;</span></p></li></ul><p></p><p><span><b><u>The Perks</u></b></span></p><ul><li><p><span>Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts</span></p></li><li><p><span>A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.</span></p></li><li><p><span>Individual cover of the Company’s Private Health Insurance (VHI).</span></p></li><li><p><span>Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.</span></p></li></ul></div></div></div>
            
            
            
            
            
            
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Floor Manager