Client Services Representative - International Process - BPO
Job Summary
Job Description
Interactive Brokers seeks a Client Services Representative with 2+ years of experience in international BPO. Must have strong communication skills, fluency in English, and expertise in MS Excel. Responsibilities include handling client inquiries, account opening and funding, and explaining trading features.
Must have:
- Client Services
- International BPO
- Fluent English
- MS Excel Skills
Good to have:
- Quantitative Skills
- Analytical Skills
- Securities Regulations
- Trader Workstation
Perks:
- Performance Bonus
- Group Insurance
2 skills required
Job Details
Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities.
Job Responsibility:
-
Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
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Obtain a thorough knowledge of products offered by IB on various global exchanges
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Assist clients with opening and funding accounts
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Show clients how to use different features of the Trader Workstation
-
Explain margin requirements to clients
-
Investigate trade issues and order executions
-
Knowledge of securities regulations impact on customers
Qualifications:
-
Experience: 2+ years of Client services experience in the International BPO industry
-
Education: University degree (Bachelors) required
-
High level of MS Excel skills required
-
Language skills: Fluent English
-
Good quantitative/analytical skills
-
Excellent oral/written communication skills are required.
Company Benefits & Perks:
-
Competitive salary package.
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Performance-based annual bonus (cash and stocks).
-
Group Medical & Life Insurance.
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Modern offices with free amenities & fully stocked cafeterias.
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Monthly food card & company-paid snacks.
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Hardship/shift allowance with company-provided pickup & drop facility*
-
Attractive employee referral bonus.
-
Frequent company-sponsored team-building events and outings.
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