Merchandise Seller - Hercules and Lion King

2 Months ago • All levels • Operations • Business Development • Administrative

Job Summary

Job Description

The Merchandise Seller is responsible for providing excellent customer service while selling merchandise related to Hercules and The Lion King at a Disney location in London. Duties include accurately processing payments, managing inventory, creating engaging experiences for guests of all ages, maintaining shop cleanliness, and adhering to Disney brand standards. The role requires proactive selling, promoting sales incentives, adapting to various sales techniques, and meeting sales targets. Responsibilities also encompass assisting guests in selecting merchandise, restocking shelves, dressing displays, handling cash and stock, following safety procedures, attending training, and collaborating with colleagues to achieve team goals. Strong communication skills, the ability to work in a fast-paced environment, and a positive attitude are essential.
Must have:
  • Exceptional customer service
  • Accurate cash handling
  • Inventory management
  • Proactive sales & promotions
  • Teamwork & collaboration
Good to have:
  • Retail experience
  • POS system knowledge

Job Details

Job Summary:

Job Summary:

The merchandise seller is responsible for providing exceptional Service whilst selling merchandise and creating magical memories for Guests from around the world! Whilst handling payment transactions and inventory with accuracy, they create a fun and engaging experience for Guests of all ages, contributing to the overall success of the retail business. By helping a family choose the perfect souvenir or stocking the shelves with the latest merchandise, this role plays an integral part of making every Guests visit and memorable one.

The role has a large impact on the efficiency of daily operations and is required to achieve tasks in a positive, proactive, and professional manner; whilst collaborating with colleagues to meet goals. As a revenue generating role this job requires individuals to achieve results through proactive selling, a focus on promotions & incentives, adapting to different sales areas & techniques, and maximise opportunities for sales throughout a sales period.

Responsibilities:

  • Meeting sales, service, and presentation goals
  • Proactively welcoming Guests, assisting in selecting merchandise and providing information about products.
  • Operating the EPOS till system accurately and handling transactions effectively.
  • Maintaining accurate inventory records and restocking merchandise as needed.
  • Supporting in dressing displays and arranging Merchandise to attract Guests, maintaining Disney Brand standards.
  • Keeping the shop or kiosk areas clean and organised.
  • Maintaining a positive, smiley and friendly attitude towards Guests and colleagues; demonstrating a commitment to equality, diversity and inclusion in all actions.
  • Consistently and appropriately offering promotions or upselling products to enhance the guest experience, and meeting sales targets.
  • Keeping up to date with product knowledge and sales promotions.
  • Following safety and security procedures to prevent loss and theft of merchandise.
  • Attending team meetings and training sessions.
  • Assist with stock deliveries.
  • Working both independently and as part of the team to meet performance goals, shared team goals and maintain efficiency.
  • Adhering to all set policies, procedures, and administrative requirements.

Basic Qualifications:

  • No previous experience is required, but experience in retail or customer service is a plus
  • Strong communication skills and ability to engage with Guests
  • Comfortable working in a fast-paced environment
  • Ability to work flexible hours, including evenings, weekends, and Bank Holidays
  • Cash and stock handling experience
  • Customer service skills
  • Ability to work well in a team environment
  • Good attention to detail
  • Positive can-do attitude

Preferred Qualifications:

Additional responsibilities and duties will be assigned based on the needs of the business.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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