Job Description
FindLaw seeks a data-driven Channel Operations Analyst to enhance operational efficiency and effectiveness within the Revenue Operations team. Responsibilities include Salesforce administration (building, customizing reports, dashboards, workflows), project support across the team (sales forecasting, performance tracking), data analysis and reporting (identifying trends and opportunities), process improvement recommendations, and sales/renewal forecasting. The role demands strong analytical and problem-solving skills, proficiency in Salesforce and Excel, and excellent communication. The analyst will contribute to optimizing digital renewals, supporting enablement initiatives, and improving sales effectiveness.
Must Have:
- Salesforce customization & reporting
- Data analysis & insights generation
- Process improvement & optimization
- Project collaboration & support
- Excellent communication skills
Description
About the Company:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of
KKR and Temasek.
FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For company details visit our website: www.webmd.com / www.internetbrands.com
Education: Bachelor’s degree in Business, Finance, Analytics, or a related field.
Experience: 1-2 years
Work Timings: 2pm to 11pm
Overview
We are looking for an innovative and data-driven Channel Operations Analyst to join FindLaw’s Revenue Operations team. This role will play a key part in driving operational efficiency and effectiveness across the team, with a special focus on supporting various projects related to sales and renewal processes. The ideal candidate will have significant experience with Salesforce, including the ability to build and customize within the platform, and a strong focus on data and process optimization.
Qualifications
- Bachelor’s degree in Business, Finance, Analytics, or a related field.
- 1-2 years of experience in an analytical, operations, or Salesforce-related role, preferably in a sales or revenue operations environment.
- Proficient in Salesforce with the ability to build and customize (including creating workflows, automations, reports, and dashboards).
- Strong proficiency with Excel and other data analysis tools.
- Excellent problem-solving skills and the ability to translate data into actionable insights.
- Strong communication and collaboration skills.
- A proactive, self-starter attitude with the ability to manage multiple projects and priorities in a fast-paced environment.
Key Responsibilities
- Salesforce Administration & Support: Assist with the customization and optimization of Salesforce to support our customer facing teams. Help build and maintain reports, dashboards, and workflows to improve visibility and efficiency.
- Project Support: Collaborate on projects across the Revenue Operations team, providing analysis, recommendations, and operational support. Work closely with the Director of Channel Operations on initiatives such as sales forecasting, performance tracking, and process improvements.
- Data Analysis & Reporting: Develop and maintain reports and dashboards that provide insight into key performance metrics across sales and renewals. Use data to identify trends, areas for improvement, and opportunities to drive growth and efficiency.
- Operational Process Improvements: Assist in analyzing current sales and renewal operations, identifying inefficiencies, and recommending process changes to improve effectiveness and productivity. Work across teams to implement these solutions.
- Sales & Renewal Forecasting Support: Help refine and maintain sales and renewal forecasts by analyzing historical data, market trends, and current business performance. Ensure forecasting models are accurate and aligned with strategic business goals.
- Manage and optimize the digital renewals process by ensuring accurate tracking, reporting, and workflow execution to drive efficiency and retention across FindLaw’s customer base.
- Support enablement initiatives for customer-facing teams by developing and maintaining reporting, insights, and processes that improve sales effectiveness, enhance customer interactions, and drive operational efficiency.
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