About the Hiring Team

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

About the Role
We're seeking an IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment.

Key Responsibilities

Infrastructure & Asset Management

• Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems

Operations & Technical Support

• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)

Employee Lifecycle & Security

• Automate onboarding/offboarding workflows (account provisioning, access controls)
• Partner with HR/InfoSec to enforce IAM policies and compliance standards

Continuous Improvement

• Develop IT operational playbooks and knowledge base documentation
• Optimize vendor management for procurement and SLAs

Who We Look For

What You Bring

Required:

• 7+ years in IT operations/systems engineering
• Expertise in:
  ✔ Hyper-V virtualization & PowerShell automation
  ✔ ITSM platforms (ServiceNow/Jira/Slack)
  ✔ Windows/macOS administration & networking
  ✔ Scripting (Python/PowerShell)
• ITIL v4 certification (preferred)
• Strong problem-solving and cross-functional collaboration skills

Bonus Qualifications:

• Gaming studio IT experience
• Cloud platforms (AWS/Azure)
• Observability tools (Elasticsearch, Grafana, Prometheus)

Location State(s)

California

The base pay range for this position in the state(s) above is $110,160.0 to $230,040.0 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.