Associate Manager, Business Operations (Payments) UPI

6 Months ago • 4-5 Years • Operations

Job Summary

Job Description

This role involves designing and optimizing payment processes, collaborating with cross-functional teams, managing operational tasks, and ensuring timely transaction reconciliation. You will be responsible for setting up scalable SOPs, building automation, driving improvements in transaction success rates and TATs, tracking project implementation, and reporting on key metrics. The ideal candidate will have 4-5 years of experience in the operations/payment industry, strong communication skills, advanced knowledge of Excel, and basic knowledge of SQL.
Must have:
  • 4-5 years experience in operations/payment industry
  • Strong communication skills
  • Advanced Excel knowledge
  • Basic SQL knowledge
  • Process optimization and design
  • Collaboration with cross-functional teams
  • Managing operational tasks
  • Setting up scalable SOPs
  • Building automation
  • Transaction reconciliation
  • Performance metrics tracking
  • Project implementation tracking
  • Key metrics reporting
Good to have:
  • B.Tech/MBA preferred
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description – Associate Manager - Payment Operations
● Active involvement in Designing new processes ,revamp/ optimisation of existing processes to account for changes in Product/ Regulations or other factors impacting the process.
● Collaborate effectively with different teams within PhonePe, key external entities,Partners / service providers to ensure smooth execution of processes so as to achieve desired service levels
● Managing operational tasks by gaining relevant context for driving conversations with cross- functional teams, including tech, product and business teams.
● Set up scalable SOPs for any business operational tasks and actualise them diligently. Simultaneously to work on building automation possibilities for the processes & implement them.
● Ensure timely reconciliation of transactions and resolve any discrepancies.
● Manage performance metrics and drive improvements in transaction success rates and TATs.
● Collaborate with cross-functional teams, including Product, Finance, Biz-Fin, Accounting, Tech Team, Customer/Merchant Support, and others, to ensure operational efficiency and improve the overall user experience.
● Tracking implementation of different projects by our partner banks and helping prioritize adoption from banks as per our plans.
● Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time.
● Responsible for defining, developing, and communicating key metrics and business trends to partner and management teams
● Required to monitor the process execution regularly and take proactive steps to address factors that may impact the process execution
● Identifying issues & lead process streamlining as & when required. Assigns appropriate work and holds Operations analysts accountable for performance.


Requirements:
➢ Minimum work experience of 4-5 years in the operations/payment industry
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and basic knowledge of SQL
➢ Qualifications - B.Tech/MBA preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Similar Jobs

Metacore - Data Lead, Merge Mansion

Metacore

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Scanline VFX - Backend/Service Engineer

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
My Fitness Pal - Director, Product Analytics

My Fitness Pal

United States (Remote)
3 Months ago
Go Fund Me - Senior Data Scientist

Go Fund Me

Buenos Aires, Buenos Aires, Argentina (Remote)
5 Months ago
Playtech - Data Engineer

Playtech

Cyprus (On-Site)
1 Month ago
NVIDIA - Director of Business Continuity

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Sphere Entertainment Co - Production Manager, Show Management

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
CD PROJEKT RED - Producer, Franchise Management

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Weeks ago
Tesla - Business Operations Analyst

Tesla

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Big Ant Studios - Live Service Operations Assistant

Big Ant Studios

Melbourne, Victoria, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Senior Data Scientist - People

Canva

Sydney, New South Wales, Australia (Remote)
4 Weeks ago
PwC - JAVA FULL STACK DEVELOPER -Consultant -Gurugram

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
Attentive - Senior Data Scientist/Applied Scientist, AI Products

Attentive

San Francisco, California, United States (Hybrid)
6 Months ago
Warner Bros Games - Staff Software Engineer - Backend (Adtech Team)

Warner Bros Games

Pune, Maharashtra, India (Hybrid)
2 Months ago
Nagarro - Associate Staff Engineer

Nagarro

Philippines (Remote)
6 Months ago
Luxoft - Murex Datamart Production Support

Luxoft

Hyderabad, Telangana, India (On-Site)
5 Months ago
Trek - Product Support Analyst (BI)

Trek

Haryana, India (On-Site)
2 Months ago
Varonis  - C# Software Engineer

Varonis

Herzliya, Tel Aviv District, Israel (On-Site)
6 Months ago
Verizon - Digital Marketing-Manager

Verizon

Hyderabad, Telangana, India (Hybrid)
5 Months ago
SuperPlay - Senior Server Developer

SuperPlay

Bucharest, Bucharest, Romania (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Axinous - Financial Representative – India Payroll

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)
1 Month ago
SSK Interanational School - Art & craft

SSK Interanational School

Tirunelveli, Tamil Nadu, India (On-Site)
5 Months ago
Convai - Associate Product Manager - Front End

Convai

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Armada - Senior Data Engineer

Armada

Thiruvananthapuram, Kerala, India (On-Site)
7 Months ago
Krafton  - Manager - Workplace Experience

Krafton

Bengaluru, Karnataka, India (On-Site)
1 Month ago
PwC - Senior Associate_Java Full Stack Developer_Data & Analytics_Advisory_PAN India

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Paytm - MICRO MARKET MANAGER : Nashik (QR Sales)

Paytm

Nashik, Maharashtra, India (On-Site)
6 Months ago
Sporty Group - IN Associate - ORM/ Social Media

Sporty Group

Mumbai, Maharashtra, India (On-Site)
11 Months ago
Omnissa - Engineering Manager (C++, Linux/Windows/MacOS internals)

Omnissa

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Sportskeeda - Genshin and other Gacha Games Writer

Sportskeeda

India (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Operations Specialist, Vehicle Registrations

Tesla

Londerzeel, Flanders, Belgium (On-Site)
2 Months ago
Netflix - Technical Program Manager, Metadata Innovation

Netflix

United States (Remote)
6 Months ago
ION - IONA - Customer Support Representative

ION

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Tesla - Service Leader, Turkey

Tesla

İstanbul, Türkiye (On-Site)
2 Months ago
Tesla - Operations Coordinator, Fleet - West

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Sunday - Business Operations Manager

Sunday

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
ByteDance - Operations Specialist Intern - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Dream Sports - Consultant - Sports Operations

Dream Sports

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Trackman - Indoor Operations Coordinator - Japan

Trackman

Tokyo, Tokyo, Japan (On-Site)
4 Months ago
Evolution - German Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Phonepe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug