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Parts Advisor

Bangkok, Thailand (On-site)

Parts Advisor

2 Weeks ago • 1-5 Years • Administrative • Undisclosed

About the job

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Job Description

Tesla Motors seeks an experienced Parts Advisor to join its world-class service team. The role involves significant customer interaction, requiring strong customer service and basic technical support skills. Responsibilities include receiving, picking, shipping, and transacting materials inventory; accurately recording parts transactions in the Dealer Management System; conducting transactions with customers; escalating issues; maintaining records; communicating estimated shipping times; following up with customers; maintaining cleanliness; and handling multiple priorities. A degree/certificate in Automotive Technology or equivalent experience is preferred. The ideal candidate will possess strong communication skills (English and Thai), be detail-oriented, and maintain a professional appearance.

Must have:

Customer service and technical support
Inventory management and transactions
DMS system proficiency
Communication skills (English & Thai)
Automotive knowledge
Detail-oriented
Problem-solving skills

Good to have:

Automotive Technology degree/certificate
SAP experience
MS Office Suite proficiency

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Wellbeing Resources
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
Conduct transactions w/ systems; walk customer through order and provide summary.
Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
Maintain records of time, expenses, and materials.
Communicate estimated parts ship and arrival time, including regular updates.
Follow up with customer on parts order and ensure complete satisfaction with the order.
Perform other related duties as assigned.
Help maintain cleanliness of service center.
Effectively handle multiple priorities, organize workload, and meet deadlines.

What You’ll Bring

Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
Understand in basic automotive techniques related to repair and servicing of automobiles.
Automotive equipment and servicing methods.
Dealer Business Process and Best Practice.
DMS Systems, SAP, MS Office Suite.
1-3 yrs experience in the automotive industry
2-5 years material service and distribution experience.
Excellent oral and written communication skills as well as the ability to follow instructions required.
Good Communication skills in both English and Thai
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
Maintain and perform top level professional integrity and appearance as a parts advisor.

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Thailand is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.

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