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Service Advisor - Leeds

England, United Kingdom (On-site)

Service Advisor - Leeds

2 Weeks ago • 2 Years + • Administrative • Undisclosed

About the job

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Job Description

Tesla seeks an energetic Service Advisor in Leeds to provide exceptional customer service and manage back-of-house processes for vehicle servicing. Responsibilities include coordinating appointments, managing communication with customers and the workshop team, handling loan vehicle administration, creating purchase orders for repairs, and ensuring timely completion of repairs. The role requires strong communication, multitasking, and organizational skills, along with the ability to work effectively under pressure. The ideal candidate will have exceptional customer service skills and be proficient in Microsoft Office Suite. A valid UK driver's license is a must. This role contributes to a seamless customer experience within a fast-paced environment.

Must have:

Excellent communication skills
Exceptional customer service
Strong organizational skills
Proficient in Microsoft Office
Valid UK driver's license (2+ years)
Ability to multi-task and prioritize

Perks:

Dynamic work environment
Innovative technology
Ongoing training and development
Competitive compensation and benefits
Safe and fun workplace

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:  

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success 
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career 
A competitive compensation and benefits package 
A safe, clean and fun workplace

What You’ll Do

Providing effective and courteous service to all visitors, existing customers, and employees
Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
Creation of purchase orders to ensure timely progression of 3rd party repairs
Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
Provide workshop support on loan vehicle administration relating to customer appointments
Working collaboratively with Front of House, manage the parking arrangements on site
Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
Audits of Loan Vehicles
Account Receivables for site specific vehicles and chasing any outstanding balances
Supporting customers with queries, bookings and education on vehicle use when required
Provide an all-round excellent experience to our customers on a day-to-day basis

What You’ll Bring

Excellent written and oral communications skills in English
Exceptional Customer Service and soft skills
Ability to effectively prioritise and multi-task
Creative mindset that thinks outside the box and can invent new solutions to problems
Flexible schedule and shift working
Attention to detail and accuracy
Ability to work well under pressure and with a diverse range of personalities
Establish and maintain positive, cooperative, and working relationships
Excellent skills with Microsoft Office packages
Full valid UK driver’s license for 2 or more years

Apply today

All applications must be submitted electronically, and contain an English CV

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