Player Support Executive - Japanese

PTW is a leading global provider of customer experience, quality assurance, localization, engineering and audio production services. The main aim is to advance their clients’ businesses, and enhance their customers’ satisfaction. Dedicated to helping every client develop the best products and consumer experiences possible. Responsibilities include providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms. Handling multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms. Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.