Principal Systems Engineer

1 Month ago • 8 Years +

Job Summary

Job Description

This role focuses on designing, implementing, and supporting SDDC initiatives at Syniverse, aligning with their Digital Transformation Initiative. Responsibilities include determining technical requirements, improving automation platforms, managing trouble tickets, participating in troubleshooting and RCA meetings, building KPI dashboards, providing technical support for releases and upgrades, ensuring stable performance, and creating detailed technical documentation. The role requires strong technical skills and the ability to work in a fast-paced environment.
Must have:
  • Bachelor's degree in Computer Science or related field.
  • 8+ years of IT experience.
  • Application software development experience.
  • Strong Linux/Unix Systems Administration skills.
  • Strong experience with scripting languages.
  • Understanding of L2/L3 networking protocols.
  • Experience with automation of infrastructure.
  • Strong Scripting and Orchestration skills.
  • Working knowledge of RDBMS platforms.
  • Knowledge of network infrastructure components.
  • Knowledge of Identity and Access Management concepts.
  • Knowledge of DevOps tools.
  • Experience customizing/extending software for integration.
Perks:
  • Competitive total compensation
  • Flexible/remote work
  • Inclusive, collaborative, and transparent organizational culture

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

General Summary

This role is responsible for the design, implementation, and operational support of SDDC initiatives at Syniverse. This role helps drive how products/systems can be deployed at Syniverse, in alignment with our Digital Transformation Initiative.


Principal Duties & Responsibilities

• Determines technical requirements based on interactions with stakeholders and knowledge of the infrastructure architecture
• Continual process and code improvement to continually make the automation platform better and support ever changing requirements
• Generate, escalate, manage trouble-tickets with vendors support organization
• Participate in troubleshooting bridges with infrastructure and application development teams
• Participate in RCA meetings and generate RCA documents
• Build KPI dashboards
• Provide direct technical support for the planning, design, and implementation of releases, upgrades, or changes to server, storage, and virtualization systems and the range of products and productivity tools that support the testing and production of those systems
• Ensure stable performance for the server, storage, and virtualization environments through performance monitoring and tuning
• Produce and maintain detailed technical documentation
• Author high quality change control documents and follow Syniverse change control policies and procedures
• Potential off-hours escalations/on-call that may require being available on nights and/or weekends
• End-to-end troubleshooting


Job Requirements and Qualifications

• Bachelor-level degree or higher in Computer Science, Information Systems or a relevant discipline
• 8+ years of related experience in IT
• Application software development experience for one or more of the following: Linux/Unix and systems programming or OS internal level skills would be an advantage
• Strong practical Linux/Unix Systems Administration skills
• Strong experience with scripting languages such as Java, JavaScript, power Shell etc
• Networking: Understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
• Experience with automation of infrastructure
• Strong Scripting and Orchestration skills
• Strong understanding of automated workflows and blueprints
• Working knowledge of RDBMS platforms such as Oracle, PostgreSQL and SQL Server (able to perform SQL queries and basic DML following documentation)
• Possess architectural and technical understanding of the relationships between virtual and physical servers, data networks and storage
• Knowledge of broader network infrastructure components (e.g. DNS/IPAM/TCP/IP)
• Knowledge of Identity and Access Management concepts (AD/LDAP/OIM/MFA)
• Knowledge of DevOps tools (Ansible Tower/AWX, Puppet, Jenkins)
• Experience customizing/extending software for integration purposes
• (see “Additional Information” below for further specific Job Requirements)

Required Interpersonal Skills
• Good problem-solving and decision-making skills
• Good prioritization skills in a fast paced, time sensitive environment
• Detail orientated
• Ability to excel in a team environment under limited supervision and work cross-functionally
• Demonstrated accountability for resolution of issues
• Strong communication skills (verbal and written)
• Customer service mindset

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Some of What You'll Do

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

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About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

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