Program Director

1 Week ago • 7-10 Years

Job Summary

Job Description

As a Program Director at Critical Mass, you will oversee project execution, drive efficiency across teams, and ensure seamless collaboration. You will be the strategic link between different disciplines, focusing on process improvements and fostering collaboration. Responsibilities include establishing processes for scope changes, defining roles and responsibilities, leading project scope conversations, overseeing IAT forecasting and resource allocation, developing and maintaining an IAT process improvement roadmap, and setting governance standards.
Must have:
  • 7-10 years of program management experience.
  • Experience working within an Integrated Agency Team (IAT).
  • Strong facilitation and leadership skills.
  • Ability to manage resource forecasting and workload balancing.
  • Experience developing and implementing scalable processes.
  • Experience managing cross-functional partnerships.
  • Proficiency with office and project management tools.
  • Excellent communication and negotiation skills.
  • A proactive, problem-solving approach.

Job Details

Are you a master of process, collaboration, and problem-solving? As a Program Director at Critical Mass, you’ll play a pivotal role in shaping the way we work, ensuring seamless project execution, and driving efficiency across teams and agencies. You’ll be the strategic glue between disciplines, balancing agency needs while championing process improvements and fostering collaboration. If you thrive in fast-paced environments and love creating structure out of complexity, this role is for you.


You Will:

  • Establish clear processes for scope changes, including upsizing, swaps, and incremental scope management
  • Define roles, responsibilities, and ownership levels for project approaches, ensuring alignment across teams
  • Lead and facilitate project scope conversations, bringing together inputs from multiple disciplines to create a holistic approach
  • Act as an agency-agnostic voice to ensure project timelines are used effectively across all disciplines
  • Oversee IAT (Integrated Agency Team) forecasting, workload stacking, and resource allocation to optimize efficiency
  • Develop and maintain an IAT process improvement roadmap, driving collaboration and continuous optimization
  • Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
  • Serve as a point of escalation for process feedback, ensuring balance and alignment between different agency focuses

You Have:

  • 7-10 years of experience in program management, project management, or operations within a digital marketing agency, with a focus on integrated advertising campaigns, performance marketing, and media
  • Proven experience working within an Integrated Agency Team (IAT), driving collaboration and ensuring alignment across multiple agencies and disciplines.
  • Strong facilitation and leadership skills to guide teams and lead conversations around scope, schedule, budget, roadmaps, and strategies
  • Proven ability to manage resource forecasting, workload balancing, and optimizing work streams across multiple agencies
  • A strategic mindset with a track record of developing and implementing scalable processes that improve efficiency and collaboration
  • Experience managing cross-functional partnerships and navigating complex agency and leadership relationships
  • Proficiency with office and project management tools such as Excel, Word, MS Project, Smartsheets, Keynote, Box, Jira, and Confluence
  • Excellent communication and negotiation skills to balance diverse agency needs and drive alignment across teams
  • A proactive, problem-solving approach, continuously pushing for process improvements and operational excellence

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

 

 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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