Programme Manager

Job Summary

The Programme Manager plays a critical role in overseeing and coordinating multiple high-level projects or programmes within Marks, ensuring that they align with the agency’s broader business goals. Providing leadership and acting as the operational backbone across key account(s) or brands, the Programme Manager manages cross-functional workflows, will work closely with internal teams, clients, and external stakeholders to drive efficiency, collaboration, and seamless execution across a portfolio of work.

Key Responsibilities

1. Project Planning & Execution >

• Oversee and manage a portfolio of branding, design, and creative projects/accounts from inception to completion
• Develop programme timelines, resource plans, and budgets to ensure smooth delivery
• Owns all gates, risk and commercial controls to run the accounts they are accountable for, for best utilisation, workflows, and delivery. 
• Own and track margins and optimisation solutions for the accounts/programmes they are accountable for, ultimately delivering to the target VCM >
• Track programme/account performance in partnership with the PMO, ensuring adherence to timelines, budgets, and resource allocation.
• Collaborate closely with the PMO to ensure programmes align with organizational goals and governance standards.
• Maintain data integrity within project management tools like Workfront, ensuring accurate reporting and alignment with organizational objectives.

2. Team Collaboration

• Build strong relationships with client service counterpart to understand account needs and ensure programme alignment.
• Facilitate clear and consistent communication between internal teams, external partners, and clients.
• Lead account reviews, and status updates to provide visibility on progress and potential challenges.
• Ensure teams have clear priorities, timelines, and expectations for project deliverables.
• Support team development by identifying skills gaps and ensuring the right expertise is in place.

3. Client Relationship Management

• Act as the key point of contact for senior stakeholders and clients across delivery of multiple projects/programmes across accounts.
• Maintain clear, proactive communication with clients, providing updates on timelines, deliverables, and any potential risks.
• Manage client expectations, ensuring alignment with account/programme objectives and agency capabilities.
• Collaborate with account directors to identify upsell opportunities and strengthen client relationships.

4. Budget & Resource Management

• Own programme budgets, ensuring accounts are delivered profitable, ensuring adherence to financial constraints.
• Monitor programme/account costs, margins, and financial forecasts, making recommendations for efficiencies.
• Work with finance and account teams to ensure accurate reporting and invoicing.
• Track resource allocation across accounts, flagging potential bottlenecks or capacity issues.
• Ensure all account-related expenses and hours are accurately recorded and reported

5. Risk Management & Problem Solving

• Identify potential risks and develop contingency plans to address them.
• Troubleshoot programme/account challenges and implement timely, effective solutions.
• Ensure that programmes/accounts comply with agency processes and quality standards.

6. Process Improvement

• Contribute to the refinement of project management processes and tools to improve efficiency and scalability
• Mentor project managers and team members on best practices and workflow optimization.
• Implement PMO methodologies and best practices throughout the project lifecycle to ensure consistency and quality.

We are committed to ensuring equal opportunity in all aspects of employment, including recruitment. We encourage applications from all qualified individuals, particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process, please do not hesitate to inform us. Together, we strive to foster an environment where everyone can thrive and be their authentic selves.