Regulatory Compliance Analyst

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Work

• Work in tandem with the Regulatory Compliance Manager, as well as department stakeholders, to draft and review internal controls related to the operation of our online sportsbook and interactive casino;
• Maintain oversight of patron complaints received by state-gaming regulators and appropriately track, investigate, and draft responses to complaints received;
• Monitor and investigate operational and procedural compliance relevant to internal controls, complaints, regulatory reporting, and applicable regulatory requirements;
• Prepare and submit internal and external reports, identifying any issues in the reporting prior to submission to applicable parties;
• Assists with the development and maintenance of compliance record keeping activities, reports and systems;
• Attend state-gaming regulatory body meetings, virtually and telephonically;
• Help identify areas of non-compliance in relation to the operation of our online sportsbook and interactive casino;
• Draft and finalize standard operating procedures for various tasks owned by the Regulatory Compliance team;
• Proactively identify and anticipate issues that may negatively impact the business and assist in making the necessary changes by implementing operation-based solutions; 
• Perform regulatory reviews across 20+ jurisdictions, identifying consistencies and nuances across each;
• Collaborate with other departments, as needed, to support the organization’s needs;
• Draft and summarize meeting minutes to present to the Regulatory Compliance team, as well as department stakeholders;
• Adhere to and comply with all company policies and procedures;
• Maintain regular and punctual attendance;
• Other duties, as assigned.

About You

• Bachelor’s Degree, preference in legal, audit or regulatory related field, or commensurate gaming or financial industry experience;
• 2+ years of work experience within a similar role. Experience in the Gambling industry is a plus;
• Ability to review, comprehend, and communicate regulatory standards and changes effectively across internal stakeholder departments and state-gaming regulatory contacts, respectively;
• Strong ability to formally document and evaluate the effectiveness of necessary business processes pursuant to new and established regulatory requirements;
• Strong analytical, critical thinking, and problem-solving skills;
• Ability to collaborate effectively with members within the organization, as well as work independently to complete tasks, as assigned;
• Strong organizational and prioritization skills paired with a thorough attention to detail;
• Able to effectively communicate with excellent execution to ensure the achievement of personal and company objectives;
• Experienced in gathering and analyzing requirements to recommend effective, complaint business solutions;
• Experienced in collaborating with development teams to deliver timely solutions to external stakeholders, including state-gaming regulators, auditors, and third-party service providers;
• Must be able to work effectively under pressure and meet tight deadlines. Must be able to develop and maintain cordial and professional relationships with all levels of the business; and
• Proficient use of Microsoft Office Suite.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, annual performance bonus and equity package — depending on position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Check out our LinkedIn page!