Relationship Manager

1 Month ago • 3-5 Years • $96,000 PA - $120,000 PA

Job Summary

Job Description

The Relationship Manager will oversee a team of Client Success Specialists, developing and implementing success strategies for assigned accounts. This role involves managing internal and external stakeholders, including clients and sales teams, to drive commercial performance and improve market share. Key responsibilities include defining KPIs, analyzing client behavior, conducting client reviews, and providing data-driven reports. The manager will also collaborate with sales leadership to enhance sales competence, implement CRM systems, and analyze competition. Reporting involves developing product knowledge, providing feedback on business operations, and formulating sales plans to maximize growth within existing and new customer bases.
Must have:
  • Exceptional interpersonal abilities
  • Oversee Client Success Specialists
  • Define and communicate KPIs
  • Analyze client and market behavior
  • Own overall relationship with clients
  • Ensure client retention and satisfaction
  • Conduct Monthly Business Reviews
  • Understand customer goals
  • Categorize client wants and needs
  • Provide data-driven reports
  • Collaborate with Country Sales Head
  • Implement Salesforce system
  • Collaborate with regional stakeholders
  • Analyze competition sales strategy
  • Develop knowledge of products/services
  • Provide feedback and recommendations
  • Analyze and monitor named accounts
  • Adhere to regional profit margins
  • Formulate sales plan
  • Maintain customer business information
  • 3 years' experience in leading sales
  • 5 years' experience in sales
  • Experience in leading field and telesales
  • Excellent verbal and written communication
  • Strong leadership and team management
  • Proficient in Microsoft Office / Google Suite
Good to have:
  • Fostering mutually beneficial environments
  • Devising success strategies
  • Strengths and weaknesses analysis of reports
  • Harmonized processes for competency development
  • Sales performance management
  • Coaching and mentoring skills
  • Creative thinker

Job Details

Job Responsibilities

    • Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.

    • Internal Customer Management
    • Defines and communicates the KPIs and Targets to the CSM team on a regular basis, and analyses of patterns in client and market behaviour.
    • Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity
    • Own overall relationship with assigned clients
    • Ensure retention and satisfaction of all assigned clients
    • Conduct Monthly Business Review with clients
    • Understand the customer’s goals, initiatives, products, and the value that they realize from Ninja Van services, and the overall relationship
    • Categorize client wants and needs and employ strategies to address these through NV’s suite of products.
    • Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.

    • Stakeholder Management
    • Collaborate with Country Sales Head in order to deliver industry “best in class” sales competence throughout the Client Success Specialist teams. This will include harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in role development and incentives throughout the country sales organization. In addition, incumbent should identify the learning needs of team members.
    • Implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
    • Collaborate with regional stakeholders in support of sales development programs and initiatives to improve sales efficiencies.
    • Working alongside local functional heads on day to day activities and tactical plans to resolve challenges and hurdles faced by the sales team.
    • Study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions

    • Reporting
    • Continually develop knowledge of products/services and general commercial awareness to provide the best possible guidance to sales teams.
    • Provide feedback and recommendation to further improve business operations
    • Analyse and monitor named accounts performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
    • Adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams
    • Formulate sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
    • Maintain customer business information, and update business activities in CRM system

Job Requirements

    • 3 years’ experience in leading sales processes and people at multiple levels
    • 5 years’ experience in sales
    • Experience in leading field and telesales teams.
    • Experience in Field & Telesales process management, Sales performance management, coaching and mentoring skills
    • Excellent verbal and written communication and a creative thinker.
    • Strong leadership and team management skills.
    • Proficient in Microsoft Office / Google Suite
RM8,000 - RM10,000 a month

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