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Renewal Account Manager

Sofia City Province, Bulgaria (Hybrid)

Renewal Account Manager

1 Month ago • All levels • Business Development

About the job

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Job Description

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We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewal Account Manager and help us do what we do best: propelling business forward. 

We are looking for a Renewal Account Manager to join our team and help with client renewal coverage on a global scale for our Digital Experience division. In this role you’ll be responsible for following up with clients to ensure they’re meeting their objectives, assist them with renewing their subscriptions as well as identifying potential cross-sell and up-sell opportunities.

In this role, you will:

Work on different renewal-oriented projects globally
Make sure customer communication is handled in a timely and appropriate manner within the SLA
Maintain an accurate record of all sales opportunities and interactions throughout the sales cycle within the CRM (SFDC)
Liaise with internal teams for a successful order processing, e.g. Customer advocates, Finance, Legal
Work with engineers and the product teams to address customers’ technical challenges
Learn something new about our technology, competitive landscape, positioning
Converse with customers around project lengths and their plans with the tooling with the aim of securing a renewal or even a multiple years renewal upfront
Reach out to customers who didn’t renew their maintenance and support and discussed opportunities for them to renew
Apply our Sandler Sales methodology techniques throughout all your conversations

Your background:

Proficiency in English; any other European language is a plus
Sales experience with a track record of exceeding goals, preferably software renewals
Tech-savvy
Strong attention to detail and ability to prioritize your time
Excellent verbal and written communication skills.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

Compensation

Generous remuneration package.
Employee Stock Purchase Plan Enrollment.

Vacation, Family, and Health

30 days paid annual vacation.
An extra day off for your birthday.
2 additional days off for volunteering.
Premium healthcare and dental care coverage.
Additional pension insurance.
Well-equipped gym on-site with CrossFit equipment and a climbing wall.
Co-funded Multisport card.
Daycare Center for your little ones onsite.
Flexible working hours
Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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About The Company

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Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in

Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.